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- Tasks: Lead and strategize customer support functions across two teams for excellent service.
- Company: Join a dynamic distribution business focused on customer satisfaction and team development.
- Benefits: Enjoy a £50,000 salary, bonus potential, 25 days holiday, and additional perks.
- Why this job: This is a unique opportunity to shape customer service strategies and develop your leadership skills.
- Qualifications: Extensive experience in customer support management and familiarity with SAP or CRM systems required.
- Other info: Office-based role in Chesterfield with limited travel; immediate start available.
The predicted salary is between 30000 - 70000 £ per year.
Customer Support Manager Based in Chesterfield Basic Salary £50,000 + benefits My client is a distribution business and they are looking for someone to lead their customer support functions and work more strategically to align the teams and help develop the individuals within them. If you have really strong strategic management experience within customer service or customer support and are looking for a new challenge this could be the perfect opportunity! The Role: This will be a newly created role to oversee 2 different teams and help them to collaborate more effectively. You\’ll be responsible for strategic management of the customer support and order processing function and would sit on the senior management team for the business overall The key function of the role is to make sure that all customers and colleagues that interact with the teams receive a consistently excellent service. You\’ll actively measure, monitor and steer the customer service strategies to ensure alignment with the organisation\’s goals and objectives. Direct management and development of team leaders including performance reviews and coaching will be key areas of responsibility and any associated recruitment will also fall under the remit.The Person: We\’re looking for someone with extensive customer support management experience who has worked in a strategic capacity as well as hands on. Experience working in a distribution environment would be a benefit but not essential but it\’s important that you\’ve had responsibility for order processing functions as well as general customer service. As this is a new role, you\’ll need to be comfortable managing change within the teams and able to work closely with different types of personalities. Experience using SAP or a similar system is important as well as being used to working with a CRM system like Salesforce or similar. This is an office based role in Chesterfield and may involve a small amount of travel but this would be limited. Any exposure to e-commerce and/or export to Ireland would be a fantastic benefit but absolutely isn\’t essential.The Package: A basic salary of £50,000 is offered There is a small annual bonus available after an initial qualifying period Pension 25 days holiday + bank holidays Additional benefitsThis role is immediately available so please get in touch by applying below and we will respond to shortlisted applicants within 72 working hours. Highbridge Talent is acting as a recruitment agency in relation to this role
Customer Support Manager employer: Highbridge Talent
Contact Detail:
Highbridge Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager
✨Tip Number 1
Make sure to highlight your strategic management experience in customer support during any conversations or interviews. Be prepared to discuss specific examples of how you've successfully aligned teams and improved service delivery.
✨Tip Number 2
Familiarize yourself with the distribution industry, even if you haven't worked directly in it. Understanding the unique challenges and dynamics of this sector can help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 3
Demonstrate your ability to manage change effectively. Prepare to share instances where you've led teams through transitions or implemented new processes that enhanced customer service outcomes.
✨Tip Number 4
If you have experience with SAP or CRM systems like Salesforce, be sure to mention it. Highlighting your technical skills can give you an edge, especially since these tools are crucial for the role.
We think you need these skills to ace Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive customer support management experience. Focus on strategic management roles and any hands-on experience you have in leading teams, especially in a distribution environment.
Craft a Compelling Cover Letter: In your cover letter, emphasize your ability to manage change and collaborate with diverse personalities. Mention specific examples of how you've successfully aligned customer service strategies with organizational goals.
Highlight Relevant Skills: Clearly outline your experience with SAP, CRM systems like Salesforce, and any exposure to e-commerce or export processes. This will demonstrate your technical proficiency and relevance to the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to lead and develop teams in a newly created role. Let them know why this position aligns with your career goals and how you can contribute to their success.
How to prepare for a job interview at Highbridge Talent
✨Showcase Your Strategic Management Skills
Since the role requires strong strategic management experience, be prepared to discuss specific examples of how you've successfully led customer support teams in the past. Highlight your ability to align team goals with organizational objectives.
✨Demonstrate Change Management Experience
As this is a newly created role, it's crucial to show that you're comfortable managing change. Share instances where you've successfully navigated transitions within teams and how you fostered collaboration among different personalities.
✨Familiarize Yourself with Relevant Systems
The job mentions the importance of using SAP and CRM systems like Salesforce. Brush up on your knowledge of these tools and be ready to discuss how you've utilized them in previous roles to enhance customer service and order processing.
✨Prepare for Questions on Team Development
Direct management and development of team leaders will be key responsibilities. Think about your approach to performance reviews and coaching, and be ready to share your philosophy on developing talent within customer support teams.
