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- Tasks: Train teams on Microsoft Office Suite and insurance software, both in-person and online.
- Company: Join a global London Market insurer with a focus on innovation and training.
- Benefits: Enjoy hybrid working, professional development opportunities, and a supportive team environment.
- Why this job: Make an impact by empowering others with essential skills in a dynamic industry.
- Qualifications: Experience in training, advanced Microsoft Office knowledge, and strong organisational skills required.
- Other info: Opportunity to work on exciting projects and develop eLearning materials.
The predicted salary is between 36000 - 60000 £ per year.
Location: City of London - Hybrid Working.
We are seeking a proactive and adaptable Systems Trainer to support the design, development, and delivery of training programmes. For the initial 6 months, you will be engaged in a project to train the Asia arm of this global London Market insurer on the Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint. You will then have the opportunity to be trained on various insurance administration solutions to train staff due to new acquisitions and starters, ensuring that users are confident and capable in their daily tasks.
Key Responsibilities:
- Design, plan, and deliver engaging Microsoft systems training, both in-person and virtually, aligned with business needs.
- Assist with developing interactive eLearning materials using tools such as Adobe Captivate and digital adoption platforms.
- Maintain accurate training documentation and Management Information (MI) records.
- Provide first-line support for user queries and assist in resolving system-related issues.
- Collaborate with internal teams and external partners to identify areas for training support and improvement.
- Deliver training on core insurance software, Microsoft Office (including Teams and O365) at an advanced level, and other internal IT applications.
- Assess training needs at both individual and group levels to tailor learning solutions.
- Research and update training content regularly to ensure relevance and effectiveness.
- Utilise new technologies, including digital adoption platforms and Microsoft Teams, to enhance learning delivery.
- Conduct post-training assessments to evaluate knowledge transfer and identify areas for improvement.
About You:
- Proven experience in delivering training both in-person and virtually.
- Experience of working within a regulated financial services environment.
- Advanced knowledge of Microsoft Office Suite, including Teams and O365.
- Strong experience in designing and maintaining eLearning content, preferably using Adobe Captivate and digital adoption platforms.
- Exceptional attention to detail and organisational skills.
- Ability to prioritise tasks and manage multiple projects simultaneously.
- Self-motivated, with the ability to work independently and demonstrate initiative.
- A flexible and positive attitude toward change and continuous improvement.
- Professional, ethical, and operates with integrity.
- Calm and resilient under pressure.
- Strong team player with excellent interpersonal and relationship-building skills.
Systems Trainer - Microsoft Suite employer: Highams
Contact Detail:
Highams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Trainer - Microsoft Suite
✨Tip Number 1
Familiarise yourself with the Microsoft Office Suite, especially Outlook, Teams, Word, Excel, and PowerPoint. Being able to demonstrate your advanced knowledge during interviews will show that you're not just a trainer but also a user who understands the tools inside out.
✨Tip Number 2
Highlight any previous experience you have in delivering training, particularly in a virtual setting. Be prepared to discuss specific examples of how you've engaged learners and adapted your training style to meet different needs.
✨Tip Number 3
Showcase your ability to create interactive eLearning materials. If you have experience with tools like Adobe Captivate, make sure to mention it and consider preparing a portfolio of your work to share during the interview process.
✨Tip Number 4
Demonstrate your understanding of the insurance industry and its regulatory environment. Research common challenges faced in training within this sector and be ready to discuss how you can address these in your role as a Systems Trainer.
We think you need these skills to ace Systems Trainer - Microsoft Suite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivering training, especially in Microsoft Office Suite and any relevant financial services background. Use specific examples that demonstrate your skills in both in-person and virtual training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and your adaptability. Mention your familiarity with tools like Adobe Captivate and your ability to create engaging eLearning content. Be sure to align your experiences with the key responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your advanced knowledge of Microsoft Office Suite and your experience in assessing training needs. Highlight your organisational skills and ability to manage multiple projects, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is essential for a Systems Trainer.
How to prepare for a job interview at Highams
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles, especially in delivering Microsoft Office Suite training. Highlight specific examples where you successfully engaged learners and adapted your approach based on their needs.
✨Demonstrate Your Technical Skills
Since the role requires advanced knowledge of Microsoft Office, be ready to showcase your expertise. You might be asked to demonstrate your skills in Excel or PowerPoint, so brush up on those applications before the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life training scenarios. Think about how you would tailor training for different audiences, especially in a regulated financial services environment, and be ready to share your thought process.
✨Emphasise Your Adaptability
The job involves working on various projects and adapting to new technologies. Share examples of how you've successfully navigated change in previous roles and your approach to continuous improvement in training delivery.
