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For Companies At a Glance
- Tasks: Support Acturis and core insurance systems, providing 2nd line support and mentoring team members.
- Company: Join a dynamic team focused on improving insurance processes and technology.
- Benefits: Enjoy hybrid working with one day in Milton Keynes and opportunities for professional growth.
- Why this job: Be a key player in enhancing business processes and making a real impact in the insurance sector.
- Qualifications: 5+ years of Acturis support experience and strong communication skills are essential.
- Other info: Ideal for those passionate about technology and mentoring in a collaborative environment.
The predicted salary is between 42000 - 84000 £ per year.
Hybrid Working - 1 Day Per Week in Milton Keynes
We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.
Key Responsibilities
- Deliver management information to senior leadership.
- Provide key support for projects leveraging Acturis as a core back-office system.
- Assess Acturis system updates and coordinate related tasks with the Applications Manager.
- Translate technical upgrades into user-friendly guides and deliver training to Super Users.
- Maintain accurate system configuration records.
- Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
- Gather feedback and enhancement suggestions from users and liaise with Acturis.
- Share best practices, tips, and guidance with Super Users.
- Create and execute test scripts to support UAT for new features or documentation.
- Deliver responsive 2nd line support through the internal Acturis helpdesk.
- Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
- Identify and address recurring issues, training gaps, or system improvement needs.
- Support the document templates team as needed.
- Provide mentorship to junior team members in Acturis.
Skills & Attributes
- Minimum of 5 years' experience supporting Acturis (essential).
- Background in a similar support or systems administration role preferred.
- Strong knowledge of the insurance sector and how the business operates.
- Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
- Previous experience in insurance or financial services is ideal.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- High attention to detail and accuracy.
- Strong time management and organisational skills.
- Skilled negotiator and confident communicator across all stakeholder levels.
- Proficient in Microsoft Office applications.
- Willingness and ability to mentor and develop colleagues.
Senior Business Systems Support Analyst - Acturis Platform employer: Highams
Contact Detail:
Highams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Support Analyst - Acturis Platform
✨Tip Number 1
Familiarise yourself with the Acturis platform if you haven't already. Understanding its functionalities and common issues will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees who have worked in similar roles. They can provide insights into the company culture and specific challenges faced in the position, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience with mentoring and training others. Highlight specific examples where you've successfully guided team members, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on industry trends and regulatory changes in the insurance sector. Being knowledgeable about these topics will show your commitment to the field and your ability to contribute effectively from day one.
We think you need these skills to ace Senior Business Systems Support Analyst - Acturis Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Acturis and any relevant support roles. Use specific examples that demonstrate your skills in delivering management information, providing 2nd line support, and mentoring others.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the key responsibilities. Mention your understanding of the insurance sector and your ability to translate technical concepts for non-technical users.
Showcase Relevant Skills: Emphasise your strong communication skills and attention to detail. Provide examples of how you've successfully managed projects or improved business processes in previous roles, particularly in relation to Acturis.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Highams
✨Showcase Your Acturis Expertise
Make sure to highlight your experience with the Acturis platform during the interview. Be prepared to discuss specific projects where you've leveraged Acturis, and how you’ve contributed to improvements or resolved issues.
✨Demonstrate Communication Skills
Since the role requires explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might be asked to explain a technical process, so think of examples from your past experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about past challenges you've faced in similar roles and how you approached them, especially regarding user support and system improvements.
✨Emphasise Mentorship Experience
As this role involves mentoring junior team members, be ready to discuss your previous mentoring experiences. Share specific examples of how you've supported others in their development and the impact it had on the team.
