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For Companies At a Glance
- Tasks: Support Acturis and core insurance systems, providing 2nd line support and mentoring team members.
- Company: Join a leading insurance technology company focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team driving improvements in business processes and user experience.
- Qualifications: 5+ years supporting Acturis, strong communication skills, and a background in insurance preferred.
- Other info: Mentorship opportunities available for junior team members.
The predicted salary is between 42000 - 84000 £ per year.
We’re looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.
Key Responsibilities
- Deliver management information to senior leadership.
- Provide key support for projects leveraging Acturis as a core back-office system.
- Assess Acturis system updates and coordinate related tasks with the Applications Manager.
- Translate technical upgrades into user-friendly guides and deliver training to Super Users.
- Maintain accurate system configuration records.
- Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
- Gather feedback and enhancement suggestions from users and liaise with Acturis.
- Share best practices, tips, and guidance with Super Users.
- Create and execute test scripts to support UAT for new features or documentation.
- Deliver responsive 2nd line support through the internal Acturis helpdesk.
- Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
- Identify and address recurring issues, training gaps, or system improvement needs.
- Support the document templates team as needed.
- Provide mentorship to junior team members in Acturis.
Skills & Attributes
- Minimum of 5 years' experience supporting Acturis (essential).
- Background in a similar support or systems administration role preferred.
- Strong knowledge of the insurance sector and how the business operates.
- Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
- Previous experience in insurance or financial services is ideal.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- High attention to detail and accuracy.
- Strong time management and organisational skills.
- Skilled negotiator and confident communicator across all stakeholder levels.
- Proficient in Microsoft Office applications.
- Willingness and ability to mentor and develop colleagues.
Senior Business Systems Support Analyst employer: Highams Recruitment
Contact Detail:
Highams Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Support Analyst
✨Tip Number 1
Familiarise yourself with Acturis and its functionalities. Since this role requires extensive knowledge of the system, consider exploring online resources or forums where current users discuss best practices and common challenges.
✨Tip Number 2
Network with professionals in the insurance sector who have experience with Acturis. Attend industry events or join relevant LinkedIn groups to connect with potential colleagues and gain insights into the role and company culture.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during interviews. Think of specific examples where you've successfully resolved issues or improved processes in previous roles, especially related to systems support or administration.
✨Tip Number 4
Showcase your mentoring abilities by discussing any past experiences where you've trained or supported junior team members. Highlight how you can contribute to the team's growth and development, which is a key aspect of this position.
We think you need these skills to ace Senior Business Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Acturis and any relevant systems support roles. Use specific examples that demonstrate your ability to deliver management information and provide 2nd line support.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the insurance sector and your experience in mentoring others. Mention how you can contribute to improving business processes and supporting projects leveraging Acturis.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects your ability to explain technical concepts clearly. Consider including examples of how you've successfully communicated with non-technical users.
Highlight Relevant Experience: Detail your experience in supporting Acturis and any similar systems. Include specific achievements or projects where you identified opportunities for automation or workflow enhancements, as this will resonate well with the hiring team.
How to prepare for a job interview at Highams Recruitment
✨Showcase Your Acturis Expertise
Make sure to highlight your experience with Acturis during the interview. Be prepared to discuss specific instances where you've provided support or driven improvements within the system, as this will demonstrate your suitability for the role.
✨Communicate Clearly and Confidently
Since the role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of examples from your past experiences where you've successfully resolved issues or improved processes, particularly in a business systems context.
✨Demonstrate Your Mentorship Skills
As mentoring junior team members is part of the job, be ready to discuss your approach to mentoring. Share examples of how you've supported colleagues in the past and how you plan to contribute to the team's development.
