At a Glance
- Tasks: Lead and manage third-party administrators to ensure top-notch service delivery.
- Company: A leading insurer in the UK pensions de-risking market.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a team focused on continuous improvement and high-quality outcomes.
- Why this job: Make a real impact in the pensions sector while developing your leadership skills.
- Qualifications: Experience in pensions administration and strong leadership abilities.
The predicted salary is between 59576 - 70089 £ per year.
A leading insurer in the UK pensions de-risking market is looking for a Pension Services TPA Manager to join its Customer Operations team. This is a key leadership role with responsibility for managing third-party administrators (TPAs), overseeing scheme transitions, and ensuring high-quality outcomes for policyholders across a growing bulk annuity portfolio.
The Opportunity
You'll take ownership of TPA relationships and performance, ensuring strong governance, robust controls and consistent delivery across complex defined benefit schemes. This role combines operational leadership, stakeholder engagement and continuous improvement, with exposure to large-scale buy-in and buy-out activity.
Key Responsibilities
- TPA Oversight Governance
- Lead oversight of third-party administrators, ensuring delivery against agreed SLAs, KPIs and quality standards.
- Monitor performance across key areas including complex calculations, regulatory queries, payments and reporting.
- Drive improvements across processes, controls and service delivery.
- Team Leadership
- Lead and develop a team, including performance management, coaching and capability building.
- Ensure the team is equipped to manage scheme complexity and deliver high-quality outcomes.
- Scheme Transitions Delivery
- Support onboarding of new schemes and ensure smooth transitions.
Pensions Administration Manager employer: Highams Recruitment
As a leading insurer in the UK pensions de-risking market, we pride ourselves on fostering a dynamic work environment that champions employee growth and development. Our culture is built on collaboration and innovation, providing our Pension Administration Managers with the opportunity to lead impactful projects while ensuring high-quality outcomes for our policyholders. With a strong focus on governance and continuous improvement, we offer competitive benefits and a supportive atmosphere that empowers our team to excel in their roles.
