Insurance Operations Support Technician

Insurance Operations Support Technician

A forward-thinking Commercial and Specialty Lines organisation, aiming to become one of the UK’s leading insurers through a unique business model, is seeking an Operations Support Technician to join their small, collaborative team.

You will bring recent, hands-on experience in processing bordereaux within the insurance sector, along with strong Excel skills for data creation and manipulation.

A solid understanding of bordereaux content and experience working in a delegated Underwriting and Claims environment is essential.

Key Responsibilities:

• Configure binders and associated bordereaux within the binder management system.
• Proactively manage relationships with coverholders and third-party administrators to ensure timely receipt of bordereaux in line with agreed service levels.
• Review and verify the accuracy and completeness of bordereaux data.
• Take ownership of resolving any data quality issues related to bordereaux.
• Support the preparation and completion of monthly compliance and quality checks.
• Escalate any potential breaches of binder terms in a timely manner.
• Assist with credit control functions with regards to unpaid premiums
• Support the CUO, Operations Delivery Manager and Third Party Administrator in preparing for coverholder and claims administrator meeting

Key Skills Required:

• Understanding of bordereaux contents to include receipt and processing
• Recent experience of processing bordereaux within the insurance domain
• Experience of utilising a system-based bordereaux management solution
• Ability to work with external Third Parties
• A fastidious eye for detail and data