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For Companies At a Glance
- Tasks: Support Acturis and insurance systems, mentor colleagues, and streamline processes.
- Company: Join a dynamic team in Buckinghamshire focused on tech-driven business success.
- Benefits: Enjoy modern offices, a restaurant, parking, and opportunities for professional growth.
- Why this job: Be a key player in evolving systems and driving efficiency while mentoring others.
- Qualifications: Experience in systems support, particularly with Acturis, and strong communication skills required.
- Other info: 1 day per week in the office; perfect for those passionate about technology and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join a collaborative team as an Acturis Senior Business Systems Support Analyst. 1 Day PW in modern offices with restaurant and parking in Buckinghamshire.
Are you passionate about leveraging technology to drive business success? We're looking for a Senior Business Systems Support Analyst to become a vital part of our team, playing a key role in supporting Acturis and other core insurance platforms. This is more than just a support role — you'll be a trusted subject matter expert (SME), helping to improve and evolve our systems, guide others, and ensure we’re always moving forward. If you enjoy solving problems, mentoring others, and driving efficiency, this could be the perfect next step in your career.
What You’ll Be Doing:
- Act as a key contact for 2nd line support across Acturis and related insurance systems
- Provide clear, actionable insights and updates to senior management
- Support a range of projects using Acturis as the core back-office system
- Assess and manage the impact of system upgrades, creating user-friendly guides and training materials
- Collaborate with Super Users and provide targeted training when needed
- Keep system configuration records accurate and up to date
- Continuously look for opportunities to streamline processes and introduce automation
- Capture user feedback and pass on improvement suggestions to Acturis
- Contribute to user knowledge-sharing by promoting best practices and helpful tips
- Lead and support user acceptance testing (UAT) for new features and templates
- Respond to internal support requests, ensuring timely and efficient resolutions
- Keep users informed as their queries progress
- Maintain the helpdesk log, follow up on open issues, and escalate when necessary
- Identify patterns in support queries and determine whether training, fixes, or development changes are needed
- Provide support to the document templates team as required
- Mentor and support the development of colleagues in the systems team
What You’ll Bring:
- Solid hands-on experience supporting Acturis
- Solid background in systems support or business systems administration
- Experience within the insurance or financial services sector
- Understanding of industry regulations (GDPR, FCA, TCF)
- Strong communication skills – both verbal and written
- Confidence translating complex tech-speak into business-friendly language
- Sharp attention to detail and a methodical mindset
- Skilled at juggling priorities and delivering under pressure
- Confident engaging with stakeholders across all levels
- Comfortable mentoring and supporting team members
- Proficient in Microsoft Office Suite
Business Systems Support Analyst employer: Highams Recruitment
Contact Detail:
Highams Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Analyst
✨Tip Number 1
Familiarise yourself with Acturis and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved systems or processes in previous roles. Highlighting your problem-solving skills and ability to drive efficiency will resonate well with the hiring team.
✨Tip Number 4
Showcase your mentoring experience. Since the role involves supporting and guiding others, being able to articulate your past experiences in mentoring will set you apart from other candidates.
We think you need these skills to ace Business Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business systems support, particularly with Acturis or similar platforms. Use specific examples to demonstrate your problem-solving skills and ability to mentor others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging technology to drive business success. Mention how your background aligns with the responsibilities of the role, such as providing 2nd line support and creating user-friendly guides.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to translate complex technical information into business-friendly language. Use clear and concise language throughout your documents.
Highlight Relevant Experience: Emphasise any experience you have within the insurance or financial services sector. Mention your understanding of industry regulations like GDPR and FCA, as well as your ability to manage system upgrades and user acceptance testing.
How to prepare for a job interview at Highams Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Acturis and other business systems. Highlight specific examples where you've successfully supported or improved these systems, as this will demonstrate your capability as a subject matter expert.
✨Communicate Clearly
Since the role requires translating complex technical information into business-friendly language, practice explaining technical concepts in simple terms. This will show your strong communication skills and ability to engage with stakeholders at all levels.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and efficiency in resolving problems.
✨Emphasise Mentoring Experience
As mentoring is a key part of the role, be ready to share examples of how you've supported colleagues in the past. Discuss any training materials you've created or sessions you've led, highlighting your ability to guide and develop others.
