At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage store operations.
- Company: Join the vibrant Paris Baguette family, where passion meets quality.
- Benefits: Enjoy free meals, birthday cake, paid time off, and a balanced work life.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be the face of our café, creating memorable experiences for customers every day.
- Qualifications: 1-2 years of food handling experience and a positive attitude.
The predicted salary is between 20000 - 25000 € per year.
Reports to: General Manager
WHAT WE ARE HUNGRY FOR
The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. This role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.
KNOWLEDGE AND RESPONSIBILITIES
- Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
- Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
- Delegating the duties between crew members on the floor and assigning the duties to be carried out
- Checking on the crew to make sure said duties are completed
- Enter in the customer’s order in the POS and know how to use the POS system in place
- Work and thrive in a team-work environment
- Adhere to food safety guidelines
- Make beverages on the basis and demand during operating business hours and prepare coffee
- Always keep all areas of the store clean while operating during business hours
- Refill and organize all pastries and beverages on display
- Help unload deliveries (up to twice a week)
- Handle catering orders
- For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
- For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios
WHAT YOU NEED TO HAVE
- 1-2 years of food handling/store experience inside a Paris Baguette retail store
- High School Diploma/GED or some college, preferred
- Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
- Positive and passionate attitude
- High sense of integrity and ownership
- Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
- Basic math skills (add, subtract, multiply, divide).
- Time management, ability to prioritize and follow direction.
- Adherence to food safety guidelines.
- Able to lift up to 25 lbs.
- Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
SWEET BENEFITS
- Work life balance, no late shifts, no doubles
- Competitive compensation
- Free Cake for your Birthday
- Free meals on shift
- Paid time off, paid Holidays
- High Performance Culture
- Development opportunities
Team Leader FOH employer: High Street Kensington
At Paris Baguette, we pride ourselves on fostering a vibrant and supportive work culture where our Team Leaders play a crucial role in delivering exceptional customer service. With a focus on employee growth, we offer competitive compensation, paid time off, and development opportunities, all while ensuring a healthy work-life balance with no late shifts or doubles. Join us in creating a welcoming environment where your contributions are valued and celebrated, including free cake on your birthday!
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader FOH
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paris Baguette's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of Paris Baguette, think about how you can provide friendly and fast service. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your teamwork skills! During the interview, share examples of how you've successfully worked with others in the past. Highlight your ability to delegate tasks and keep the team motivated, just like a true Team Leader should.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Paris Baguette family. We can't wait to see your application!
We think you need these skills to ace Team Leader FOH
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being a Team Leader at Paris Baguette and that you understand the importance of providing excellent customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've worked in food handling or retail before, mention it! We love seeing how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at High Street Kensington
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Paris Baguette’s menu. Understand the different pastries, beverages, and sandwiches they offer. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you’ll need to demonstrate your ability to delegate and manage a team. Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. This will highlight your leadership qualities and readiness for the role.
✨Emphasise Customer Service Excellence
Customer service is key at Paris Baguette. Be ready to discuss how you’ve provided exceptional service in previous roles. Share specific stories that showcase your ability to handle customer inquiries and resolve issues effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
