At a Glance
- Tasks: Deliver food and drinks while ensuring top-notch customer service.
- Company: Join High Spirits Leisure, a vibrant hospitality group with exciting venues.
- Benefits: Enjoy competitive pay, discounts on food, and a company pension.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 26000 - 26000 € per year.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Introduction to High Spirits Leisure Group
High Spirits Leisure is a privately-owned hospitality group, operating venues in Bowness-on-Windermere, Ambleside & Coniston! Our venues specialise in serving great food, wine & beer across our bars, restaurants & guest accommodation. Our core food offering is Great British Pub Fayre, Gourmet Burgers, and Wood-Fired Pizzas.
Overview of Job role:
The Front of House Team Member is responsible for assisting in the running of service and to deliver food and beverages to guests in a timely and efficient manner, ensuring accuracy and high standards of service. This role supports the Management team and kitchen by acting as a key link between the front and back of house.
Key Responsibilities:
- Operational: Following the opening and closing checklist to make sure service runs smoothly. This includes:
- Polishing cutlery
- Polishing glasses
- Refilling sauces
- Cleaning the coffee machine
- Clearing tables
- Sweeping the floors
- Emptying bins
- Support for waitstaff and kitchen: Assist waitstaff by ensuring tables are set with necessary utensils, condiments, and napkins as needed. Communicate effectively with kitchen and bar staff regarding any guest requests or issues with orders. Quickly respond to any requests from guests or servers to ensure all needs are met in a timely manner.
- Maintaining Service Areas: Keep service stations, kitchens, and bar areas clean and organized, ready for fast order retrieval. Also, make sure to stock service stations with necessary supplies, such as glassware, utensils, and condiments, to support smooth operations.
- Customer Service: Deliver excellent customer service and ensure the team consistently meets customer satisfaction standards. Manage customer inquiries and complaints professionally to maintain a positive guest experience. Cultivate a welcoming environment for guests to enhance overall customer satisfaction.
Job Type: Full-time
Pay: From £12.50 per hour
Benefits: Company pension, discounted or free food, employee discount
Work Location: In person
Front of House Team Member (Coniston) in London employer: High Spirits Leisure Group Ltd
High Spirits Leisure Group is an exceptional employer, offering a vibrant work culture in the picturesque location of Coniston. With a focus on employee growth and development, team members enjoy benefits such as discounted meals and a company pension, all while being part of a supportive environment that values excellent customer service and teamwork.
Contact Detail:
High Spirits Leisure Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member (Coniston) in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a drink or a meal. This way, you can chat about your experience and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be interacting with guests all day. Brush up on your communication and problem-solving skills so you can impress during your interview.
✨Tip Number 3
Show off your teamwork! Highlight any past experiences where you've worked well with others, especially in busy environments. We want to see that you can support both waitstaff and kitchen staff seamlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our High Spirits family right from the start!
We think you need these skills to ace Front of House Team Member (Coniston) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love to see a bit of character in your words, so don’t be afraid to express why you’re passionate about hospitality and what makes you a great fit for our Front of House Team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, like customer service and teamwork. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about High Spirits Leisure Group while you’re at it.
How to prepare for a job interview at High Spirits Leisure Group Ltd
✨Know the Venue Inside Out
Before your interview, take some time to research High Spirits Leisure and their venues. Familiarise yourself with their menu, especially the Great British Pub Fayre, Gourmet Burgers, and Wood-Fired Pizzas. This will show your genuine interest in the role and help you answer questions about how you can contribute to their service.
✨Show Off Your Customer Service Skills
As a Front of House Team Member, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or handled a difficult situation. This will demonstrate your ability to maintain high standards of service and create a welcoming environment.
✨Practice Effective Communication
Since this role involves liaising between the front and back of house, practice clear and concise communication. You might be asked how you would handle a specific scenario involving kitchen staff or waitstaff, so think about how you can convey messages effectively while keeping everyone informed.
✨Be Ready for Practical Questions
Expect questions that assess your operational skills, like how you would manage cleaning tasks or set up service areas. Think through the opening and closing checklist mentioned in the job description and be prepared to discuss how you would ensure smooth operations during busy service times.
