Showroom Manager

Location: Henley-on-Thames

Salary: £28196.25 per year

Hours: 35 per week

At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

A day in the life of an HSL Showroom Manager:

As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.

Responsibilities and expectations:

• Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
• The ability to manage payments and handle cash in line with company procedures.
• An awareness of local market conditions and competitor activity.
• The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
• Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
• The ability to recruit the right people who represent HSL’s values and provide a high-quality induction and ongoing development.
• The ability to conduct regular performance reviews, giving feedback and recognising achievements.
• A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.

The kind of person we love working with:

• Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
• Is the go‑to contact for your Area Manager, sharing insights, updates, and feedback from your team.
• Creates a supportive team culture where individuals feel empowered to grow and succeed.
• Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
• Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
• Has a real passion for delivering world‑class customer service.
• Is a natural leader who can coach, guide and motivate others to succeed.
• Has commercial awareness and the ability to spot sales opportunities and grow performance.
• Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
• Is a passionate believer that customer satisfaction is at the heart of a successful organisation.

All customer‑facing roles in HSL require the completion of a satisfactory DBS check.

Training and development:

You’ll be supported with in‑depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We’re proud to help our people grow.

A little more about us:

At HSL, we don’t just sell furniture – we create feel‑good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world‑class service has earned us a 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2‑Star Outstanding company by Best Companies in 2024. At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.