At a Glance
- Tasks: Deliver comfort and joy by assisting customers and supporting our Comfort Specialists.
- Company: Join HSL, a top-rated company dedicated to creating feel-good moments.
- Benefits: Enjoy competitive pay, health cash plans, discounts, and 30+ days holiday.
- Other info: Flexible hours with no weekends and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enjoying a supportive team environment.
- Qualifications: Full UK driving licence and a passion for customer service.
The predicted salary is between 26600 - 27500 £ per year.
Location: Bathgate
Salary: £12.80
Hours: 35 hours - Monday to Friday - No Weekends
Are you someone who takes pride in delivering excellent service and enjoys making a real difference to people’s lives? Do you enjoy being out and about, meeting new people, and helping them find comfort at home? If so, our Delivery Driver/Customer Service Assistant role might be just what you’re looking for.
Our feel-good benefits:
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days' holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
What does a day in the role of a driver look like?
This is not your typical driving role. As a Delivery Driver/Customer Service Assistant, you’ll work closely with one of our expert Comfort Specialists, driving them to and from customer appointments, supporting with demonstrations and ensuring that our vans and showroom are always safe, tidy and reflective of our premium brand. When not on appointments, you’ll help in-store with general upkeep and customer service, becoming a key part of a small, supportive team.
Please note: This is a customer-facing role and will require the successful completion of a DBS check.
A few things you’ll need:
- A full, clean UK driving licence
- To be professional at all times whilst representing our premium brand, driving our comfort specialists to appointments safely and in line with the Highway Code
- To take pride in the cleanliness of the van and to complete vehicle checks maintaining roadworthiness
- To offer a friendly face to customers and assist colleagues with day-to-day tasks when supporting in the showroom (as required), including light maintenance tasks helping to keep the space welcoming and premium
- To undertake regular training to ensure the wellbeing of customers, colleagues and yourself, following health and safety guidelines
- A great eye for detail and a willingness to go the extra mile
- A good local area knowledge and an awareness of potential traffic issues or roadworks
- The ability to safely load, unload, lift and carry heavy items such as demonstration chairs
- High standards to manage the van stock levels and report any maintenance needs
The kind of person we love working with:
- Has a friendly, warm and customer-focused approach.
- A passion for people and helping others
- Flexibility to work occasional weekends when required.
- While previous experience is a plus, it’s your enthusiasm, positive attitude, and eagerness to learn that truly matter to us.
A little more about us:
At HSL, we don’t just sell furniture – we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024. At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Delivery Driver / Customer Service Assistant in Bathgate employer: High Seat Ltd
HSL is an exceptional employer located in Thurrock, offering a supportive and inclusive work environment where employees are valued for their contributions. With a strong focus on personal development through the HSL Academy, generous benefits including a health cash plan, discounted shopping, and a commitment to employee wellbeing, we empower our Sales Assistants to create memorable experiences for customers while enjoying a fulfilling career. Join us in crafting feel-good moments and be part of a community that celebrates individuality and success.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Driver / Customer Service Assistant in Bathgate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at High Seat Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like High Seat Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Driver / Customer Service Assistant in Bathgate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to High Seat Ltd:Your cover letter is your chance to shine! Tell us why you want to work at High Seat Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at High Seat Ltd!
How to prepare for a job interview at High Seat Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
