At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for staff and pupils.
- Company: Join the High School of Dundee, a vibrant educational environment.
- Benefits: Gain hands-on experience in IT support while contributing to a thriving school community.
- Other info: Opportunities for growth and development in a supportive team.
- Why this job: Make a real difference by ensuring reliable access to technology for learning.
- Qualifications: Technical skills in IT support and a passion for problem-solving are essential.
The predicted salary is between 24000 - 36000 € per year.
Job Description
The School has an exciting opportunity for an IT Support Technician.
Job Purpose:
You will be responsible for all first line ICT support within the school and will play a role in maintaining our ICT infrastructure, troubleshooting issues, and ensuring that our pupils and staff have reliable access to the resources required.
Key Outputs & Responsibilities:
This role is perfect for someone with technical skills, a passion for problem-solving, and a desire to support a thriving educational environment. The ideal candidate should be highly organised, with a strong technical background in helpdesk management and user support. Patience, a positive attitude, and a commitment to giving excellent customer service.
Principal tasks:
IT Support and Help Desk Services
•Provide first line IT support to staff, pupils, and parents, efficiently resolving technical issues.
•Manage and respond to IT Help Desk queries professionally
•Deliver staff IT inductions in the use of the school’s IT systems and platforms.
•Support teachers with classroom technology, including digital displays and projectors
•Provide occasional out-of-hours technical support for ICT
•Manage the setup and provide support for secure digital assessments and examinations.
• Provide essential support and cover during staff sickness/holiday including network support as appropriate.
Cybersecurity and Data Protection
• Assist in monitoring IT security and safeguarding systems
• Support cybersecurity and GDPR compliance across digital systems.
• Ensure secure handling and storage of sensitive school data and digital assessments.
System Administration and Infrastructure
• Support Windows Server environments, deploy software packages, and manage updates.
• Assist with managing user accounts, permissions, and access control for various systems and applications.
• Configure staff and pupil mobile devices (iPads) for school network; troubleshoot connectivity issues and App installation
Provide mobile device management (MDM), unified endpoint management (UEM), and endpoint security for various devices, including Windows, macOS, iOS, and Android using Microsoft Endpoint Manager.
• Administration of web filtering appliance (Smoothwall), anti-virus on PCs and laptops and email filtering software.
IT Projects and System Development
• Contribute to the planning and execution of IT infrastructure upgrades and hardware installations.
• Support the implementation of new systems in line with school requirements
IT Asset Management
• Perform hardware and software installations, maintenance, and upgrades.
• Maintain the IT asset register.
• Assist with maintaining and supporting (through 3rd party for leased equipment) existing printer fleet and software. • Ensure compliance with software licensing agreements.
Documentation
• Document IT systems, workflows, and best practices.
• Contribute to the development of user guides and training resources for the school community.
• Comply with health and safety regulations, including manual handling and promote safe practices in all IT operations.
Person Specification
Essential:
Excellent interpersonal, communication, planning, organisational, and administrative skills
Strong numeracy and literacy skills
Previous experience in an IT support role
Excellent first-line diagnostic skills
Experience installing and servicing IT equipment Familiarity with legislative compliance, particularly IT security and GDPR
Interested candidates are welcome to make informal enquiries in advance of the closing date.
Closing date is 9 October 2025.
Interviews will take place in person at The High School of Dundee on 20th & 21st October 2025.
To find out more and apply, please click on the s1jobs APPLY button now.
About the High School of Dundee
At the High School of Dundee, our unique location in the heart of the city is a major strength, helping our pupils feel connected to the real world, creating fully rounded and grounded young people. The school currently has over 900 pupils, from age 3-18, who divide their time between our main city centre campus and our extensive sports facility, Mayfield.
Our approach is built on a profound belief that if young people are valued, supported known, and engaged in their learning, they can achieve amazing things. We have a long track record of outstanding exam results, which we owe to our rigorous approach, expertise built up over many years and a genuine desire to see our pupils realise their potential.
In our Primary School, the children work daily on the crucial building blocks of literacy and numeracy, but the focus is also on making learning fun, engaging and wide-ranging. And in the Senior Years, choice is paramount. In S3, our pupils can choose eight subjects to focus on, while in S5 they can select from 25 subjects at Higher level. At Advanced Higher, 23 subjects are available.
The timetabling of exciting new interdisciplinary STEM Innovation and Business Enterprise courses, in addition to computer science for all, has embedded Future Skills into our curriculum. In tandem, the development of partnerships with local businesses is allowing us to provide real world learning opportunities which further enriches our pupils’ learning.
A focus on the essential importance of Pastoral Care and on encouraging all pupils to make the most of the opportunities presented by our vibrant and extensive co-curriculum, helps create an environment in which the School’s Core Values are ever-present and where the desire to learn, support one another and grow is embraced by all.
ICT Support Technician in Dundee employer: High School of Dundee
The High School of Dundee is an exceptional employer, offering a supportive and engaging work environment where ICT Support Technicians can thrive. With a strong commitment to employee development, the school provides opportunities for professional growth while fostering a culture of collaboration and innovation. Located in the heart of the city, staff enjoy a vibrant community atmosphere and the chance to make a meaningful impact on students' educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician in Dundee
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the school through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or explain tech concepts to non-techy staff. This shows you're ready to jump in and help right away!
✨Tip Number 3
Show off your passion for education technology! During interviews, share examples of how you've used tech to enhance learning or solve problems in previous roles. It’ll highlight your commitment to supporting the school's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our community at the High School of Dundee.
We think you need these skills to ace ICT Support Technician in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Support Technician role. Highlight your technical skills, problem-solving abilities, and any relevant experience in helpdesk management. We want to see how you can contribute to our school’s tech environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and education. Share specific examples of how you've helped others with tech issues, as this shows us your commitment to excellent customer service.
Show Off Your Communication Skills:Since you'll be interacting with staff, pupils, and parents, it's crucial to demonstrate your communication skills. In your application, use clear and concise language, and maybe even include a brief anecdote that showcases your ability to explain complex tech concepts simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at High School of Dundee
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT support. Familiarise yourself with common troubleshooting techniques, especially for the systems and software used in schools. Being able to demonstrate your knowledge of Windows Server environments and mobile device management will definitely impress.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with staff, pupils, and parents, be prepared to discuss how you handle customer service situations. Share examples of how you've resolved issues calmly and effectively in the past, highlighting your patience and positive attitude.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential IT issues that could arise in a school setting and how you would address them. This will show your problem-solving skills and your ability to think on your feet.
✨Demonstrate Your Organisational Skills
As an ICT Support Technician, being organised is key. Be ready to talk about how you manage your time and prioritise tasks, especially when dealing with multiple help desk queries. Providing examples of how you've documented processes or created user guides can also highlight your attention to detail.
