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- Tasks: Resolve customer queries and support new team members while enhancing service levels.
- Company: Join a dynamic company focused on elevating customer experiences across multiple UK locations.
- Benefits: Enjoy a competitive salary, overtime pay, career development, and a structured onboarding programme.
- Why this job: This role offers autonomy, influence, and the chance to make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, especially in regulated or high-volume environments, is essential.
- Other info: You'll receive dedicated support and opportunities for professional growth and mentoring.
The predicted salary is between 26500 - 29500 £ per year.
Customer Service Specialists Location: Multiple Sites UK locations
Salary: £26,500-29,500 + benefits + overtime + career development
Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
- Resolve customer queries that require more time, judgement or investigation
- Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You'll Bring
- A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional queries
- Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
- A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
- Personal accountability for quality, timing and customer follow-through
What You'll Gain
- Entry into a structured capability-based progression model
- Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
- A comprehensive six week onboarding programme with dedicated support
- Access to broader development through specialist or senior-level training
- Exposure to team quality processes, root cause analysis and performance forums
- Recognition for stepping up and supporting operational excellence
To explore your future please email your CV
Senior Customer Service Specialist in Port Talbot employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Specialist in Port Talbot
✨Tip Number 1
Familiarise yourself with the specific customer service tools and platforms mentioned in the job description. Being comfortable with CRM systems and digital communication channels will give you an edge during the interview.
✨Tip Number 2
Prepare examples from your previous roles that demonstrate your ability to handle complex customer queries and provide calm, informed responses. This will showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Research StudySmarter's approach to customer service and any recent initiatives or improvements they have made. This knowledge will help you align your answers with their values and show your genuine interest in the company.
✨Tip Number 4
Think about how you can contribute to team development and mentoring. Be ready to discuss how you can support new team members and share insights to improve service levels, as this is a key aspect of the role.
We think you need these skills to ace Senior Customer Service Specialist in Port Talbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in call centre or contact centre environments. Emphasise any roles where you've handled complex queries or worked with vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've resolved customer issues effectively in the past.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, communication, and the ability to work under pressure. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Show Enthusiasm for Development: Express your interest in the career development opportunities mentioned in the job description. Highlight any previous experiences where you took initiative in your professional growth or supported others in their development.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, especially in regulated or high-volume environments. Share specific examples of how you've resolved complex queries and supported vulnerable customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and provide calm, informed responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Relevant Systems
Since the role involves using multiple platforms like CRM and order tracking systems, brush up on your knowledge of these tools. Be ready to explain how you've used similar systems in past roles to enhance service delivery.
✨Emphasise Team Collaboration
This position requires liaising with internal stakeholders and supporting new team members. Share examples of how you've worked collaboratively in the past and contributed to team success through coaching or mentoring.
