Senior Customer Service Specialist

Senior Customer Service Specialist

Leicester Full-Time 26500 - 29500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Elevate customer experiences and guide outcomes in a dynamic environment.
  • Company: Join a leading company dedicated to exceptional customer service across the UK.
  • Benefits: Enjoy competitive salary, overtime pay, career development, and flexible work options.
  • Why this job: Make a real impact while growing your skills in a supportive culture.
  • Qualifications: Previous experience in call centres or customer service is essential.
  • Other info: Multiple locations available across the UK for your convenience.

The predicted salary is between 26500 - 29500 £ per year.

Customer Service Specialists
Location: Multiple Sites UK locations
Salary: £26,500-29,500 + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist, you\’ll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or custom…

Senior Customer Service Specialist employer: High Profile Resourcing Ltd

Join a dynamic team as a Senior Customer Service Specialist, where your expertise will be valued and your contributions will directly impact customer satisfaction. With competitive salaries, comprehensive benefits, and ample opportunities for career development across multiple UK locations, we foster a supportive work culture that prioritises employee growth and well-being. Experience the unique advantage of working in an environment that encourages innovation and collaboration, making every day rewarding.
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Contact Detail:

High Profile Resourcing Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Customer Service Specialist

✨Tip Number 1

Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.

✨Tip Number 2

Prepare to discuss specific examples from your previous roles where you've successfully resolved customer issues or improved customer satisfaction. This will showcase your experience and problem-solving skills, which are crucial for the Senior Customer Service Specialist role.

✨Tip Number 3

Research common challenges faced in customer service and think about how you would address them. Being able to articulate your strategies for overcoming obstacles will impress us and show your proactive approach.

✨Tip Number 4

Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach when applying through our website.

We think you need these skills to ace Senior Customer Service Specialist

Excellent Communication Skills
Customer Relationship Management
Problem-Solving Skills
Empathy and Active Listening
Conflict Resolution
Time Management
Adaptability
Attention to Detail
Team Collaboration
Data Entry and Management
Product Knowledge
Multitasking Abilities
Sales Skills
Technical Proficiency in CRM Software

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in call centres. Use specific examples that demonstrate your ability to elevate customer outcomes and guide clients effectively.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your previous roles have prepared you for this position. Mention any specific achievements or experiences that align with the responsibilities outlined in the job description.

Showcase Soft Skills: Customer service roles require strong communication and problem-solving skills. Be sure to include examples of how you've successfully handled difficult situations or improved customer satisfaction in your previous positions.

Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at High Profile Resourcing Ltd

✨Showcase Your Experience

Make sure to highlight your previous experience in customer service roles, especially in call centres. Be prepared to discuss specific situations where you successfully resolved customer issues or improved service outcomes.

✨Demonstrate Problem-Solving Skills

Prepare examples that showcase your ability to think on your feet and solve problems effectively. Interviewers will be looking for candidates who can handle challenging situations with ease and creativity.

✨Understand the Company Culture

Research the company’s values and culture before the interview. This will help you tailor your responses to align with what they are looking for in a Senior Customer Service Specialist and show that you are a good fit for their team.

✨Ask Insightful Questions

Prepare thoughtful questions to ask at the end of the interview. This not only shows your interest in the role but also gives you a chance to learn more about the team dynamics and expectations for the position.

Senior Customer Service Specialist
High Profile Resourcing Ltd
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