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- Tasks: Lead and support your team in resolving customer service challenges.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, overtime pay, and a clear pathway to leadership roles.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: Multiple site locations across the UK offer flexibility in your work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £28-£32,500 + enhanced duties + overtime + pathway to leadership
Lead by example. Shape performance. Be the backbone of your team.
As a Senior Customer Experience Advisor, you'll be at the forefront of our Client team's success guiding, supporting and resolving the most challenging customer service issues.
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Advsior
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully resolved challenging customer service issues in the past. Highlighting your problem-solving skills and ability to lead by example will set you apart from other candidates.
✨Tip Number 3
Research common customer experience challenges within our industry. Being knowledgeable about these issues will allow you to speak confidently about how you can contribute to our team's success.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the role and the company culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Senior Customer Experience Advsior
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Senior Customer Experience Advisor. Tailor your application to highlight relevant experience in customer service and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer service, particularly any leadership or mentoring experience. Use specific examples to demonstrate how you've successfully resolved challenging customer issues.
Showcase Soft Skills: Customer experience roles require strong communication and problem-solving skills. Make sure to include examples that showcase your ability to lead by example, support team members, and handle difficult situations effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your desire to contribute to the company's success. Mention why you are interested in this specific role and how you can add value to the team.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Leadership Skills
As a Senior Customer Experience Advisor, you'll be expected to lead by example. Be prepared to discuss your previous leadership experiences and how you've successfully guided teams in challenging situations.
✨Demonstrate Problem-Solving Abilities
Expect to face questions about resolving complex customer service issues. Prepare specific examples of how you've tackled difficult problems in the past and the positive outcomes that resulted from your actions.
✨Understand the Company Culture
Research the company's values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team's dynamics and expectations.
