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- Tasks: Lead and support your team in resolving customer service challenges.
- Company: Join a dynamic company focused on enhancing customer experiences across the UK.
- Benefits: Enjoy competitive salary, overtime pay, and a clear pathway to leadership roles.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: This role offers opportunities for personal development and career advancement.
The predicted salary is between 28000 - 32500 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £28-£32,500 + enhanced duties + overtime + pathway to leadership
Lead by example. Shape performance. Be the backbone of your team.
As a Senior Customer Experience Advisor, you'll be at the forefront of our Client team's success guiding, supporting and resolving the most challenging customer service issues.
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Advsior
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully resolved challenging customer issues. Highlighting your problem-solving skills will show us that you can handle the demands of the role.
✨Tip Number 3
Research common customer service challenges in our industry. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview, showcasing your expertise and proactive approach.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Senior Customer Experience Advsior
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Senior Customer Experience Advisor. Tailor your application to highlight relevant experience in customer service and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer service, particularly any leadership or mentoring experience. Use specific examples to demonstrate how you've successfully resolved challenging customer issues.
Showcase Soft Skills: Customer experience roles require strong communication and problem-solving skills. Make sure to include examples that showcase your ability to lead by example, support team members, and handle difficult situations effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job requirements. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Leadership Skills
As a Senior Customer Experience Advisor, you'll be expected to lead by example. Prepare examples of how you've successfully guided and supported your team in the past, highlighting your leadership qualities.
✨Demonstrate Problem-Solving Abilities
You'll be dealing with challenging customer service issues, so be ready to discuss specific instances where you've resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Research the company's values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team's current challenges or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
