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- Tasks: Help customers with complex queries and support new team members.
- Company: Join a dynamic team focused on enhancing customer experiences across the UK.
- Benefits: Enjoy a competitive salary, career development, and flexible work options.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Previous experience in customer service, especially in high-pressure settings is essential.
- Other info: Comprehensive onboarding and opportunities for progression await you!
The predicted salary is between 24000 - 29000 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £24,000 to 29,000 + benefits + overtime + career development
Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
- Resolve customer queries that require more time, judgement or investigation
- Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You'll Bring
- A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional queries
- Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
- A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
- Personal accountability for quality, timing and customer follow-through
What You'll Gain
- Entry into a structured capability-based progression model
- Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
- A comprehensive six week onboarding programme with dedicated support
- Access to broader development through specialist or senior-level training
- Exposure to team quality processes, root cause analysis and performance forums
- Recognition for stepping up and supporting operational excellence
To explore your future please email your CV.
Customer Service Specialist employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and fit into their ethos can set you apart from other candidates.
✨Tip Number 3
Practice articulating your experience in high-pressure situations, especially those involving vulnerable customers. Being able to convey your calmness and structured approach will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in call centre or contact centre environments. Use specific examples that demonstrate your ability to handle complex queries and support vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities listed in the job description, such as resolving queries and supporting new team members.
Highlight Relevant Skills: In your application, emphasise your comfort with using multiple platforms and your ability to remain calm under pressure. Provide examples of how you've used these skills in previous roles to enhance customer outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially in call centres or regulated environments. Be prepared to discuss specific situations where you successfully resolved complex customer queries.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your ability to remain calm and structured when faced with challenging or emotional customer issues. This will demonstrate your capability to handle high-pressure situations effectively.
✨Familiarise Yourself with Relevant Systems
Since the role involves using multiple platforms like CRM and order tracking systems, it’s beneficial to familiarise yourself with these tools beforehand. Mention any relevant experience you have with similar systems during the interview.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with colleagues and support new team members. Share examples of how you've contributed to team success through coaching or sharing insights to improve service levels.
