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For Companies At a Glance
- Tasks: Help customers with queries, provide support, and improve service levels.
- Company: Join a dynamic team focused on enhancing customer experiences across the UK.
- Benefits: Enjoy competitive salary, overtime pay, career development, and flexible work options.
- Why this job: Gain autonomy in a role that values your input and fosters personal growth.
- Qualifications: Experience in customer service, especially in call centres or high-volume environments.
- Other info: Opportunity to mentor new team members and influence team performance.
The predicted salary is between 30000 - 42000 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development
Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You’ll Do
- Resolve customer queries that require more time, judgement or investigation
- Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You’ll Bring
- A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional challenges
Customer Service Specialist employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and best practices. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle complex queries effectively.
✨Tip Number 2
Research StudySmarter's values and mission. Understanding our approach to customer service will allow you to align your answers with what we prioritise, making you a more attractive candidate.
✨Tip Number 3
Prepare examples from your previous roles where you've successfully resolved challenging customer issues. Being able to share specific instances will highlight your experience and capability in a high-pressure environment.
✨Tip Number 4
Practice your communication skills, especially in handling difficult conversations. As a Customer Service Specialist, you'll need to convey information clearly and empathetically, so showcasing this ability can set you apart.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in call centre or contact centre environments. Use specific examples that demonstrate your ability to handle complex queries and work with vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and teamwork. Provide examples of how you've used these skills to improve customer outcomes or support team members in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in call centres. Highlight specific examples where you resolved complex queries or handled high-pressure situations, as this will demonstrate your capability for the role.
✨Demonstrate Empathy and Understanding
Since you'll be working with vulnerable or high-priority customers, it's crucial to convey your ability to empathise. Share experiences where you successfully calmed a distressed customer or provided tailored support, showcasing your interpersonal skills.
✨Familiarise Yourself with Company Values
Research the company's mission and values before the interview. This will help you align your answers with what they prioritise, showing that you're not just a fit for the role but also for the company culture.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, opportunities for career development, or how success is measured in the role. It shows your genuine interest in the position.
