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- Tasks: Help customers with queries, provide support, and improve service levels.
- Company: Join a dynamic team focused on enhancing customer experiences across the UK.
- Benefits: Enjoy competitive salary, overtime, career development, and a structured onboarding programme.
- Why this job: Gain autonomy, influence customer outcomes, and develop your skills in a supportive environment.
- Qualifications: Experience in customer service, especially in call centres or high-volume sectors is essential.
- Other info: Opportunities for mentoring and leading process improvements are available.
Customer Service Specialists
Take the next step in your career now, scroll down to read the full role description and make your application.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development
Step into a role where you bring experience and gain influence.
As a Customer Service Specialist, you\’ll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You\’ll Do
* Resolve customer queries that require more time, judgement or investigation
* Work with vulnerable or high-priority customers and deliver a calm, informed response
* Liaise with internal stakeholders to coordinate accurate, cross-functional responses
* Support onboarding of new team members through support, shadowing, and feedback
* Review case histories or trends and share insights to improve team service levels
* Use your knowledge of systems and processes to enhance both speed and accuracy across the team
* Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You’ll Bring
* A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
* Ability to remain clear-headed and structured when faced with technical or emotional queries
* Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
* A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
* Personal accountability for quality, timing and customer follow-through
What You’ll Gain
* Entry into a structured capability-based progression model
* Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
* A comprehensive six week onboarding programme with dedicated support
* Access to broader development through specialist or senior-level training
* Exposure to team quality processes, root cause analysis and performance forums
* Recognition for stepping up and supporting operational excellence
To explore your future please email your CV
Customer Service Specialist employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research StudySmarter's values and customer service approach. Being able to align your answers with our company culture can make a significant difference in how you are perceived as a candidate.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to handle high-pressure situations and complex customer queries. This will highlight your readiness for the autonomy and responsibility of the role.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Specialist role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in call centre or contact centre environments. Use specific examples that demonstrate your ability to handle complex queries and support vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as resolving queries and supporting team members.
Highlight Relevant Skills: In your application, emphasise your comfort with using multiple platforms and your ability to remain calm under pressure. Provide examples of how you've used these skills in previous roles to enhance customer outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, especially in call centres or high-volume environments. Share specific examples of how you've resolved complex queries and supported customers effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet. Employers will be looking for your ability to remain calm and structured when faced with challenging or emotional customer interactions.
✨Familiarise Yourself with Relevant Systems
Brush up on the CRM and other platforms mentioned in the job description. Being able to speak confidently about your experience with these tools will show that you're ready to hit the ground running.
✨Emphasise Team Collaboration
Talk about your experiences working with colleagues to improve service levels. Highlight any instances where you've provided coaching or support to peers, as this aligns with the role's focus on teamwork and mentoring.