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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a trusted organisation with a focus on customer service excellence.
- Benefits: Enjoy paid overtime, flexible shifts, and a clear progression path.
- Why this job: This role offers real development opportunities in a supportive team environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Comprehensive onboarding and ongoing coaching provided for your success.
The predicted salary is between 24000 - 26500 £ per year.
Location: Plymouth, Devon
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
- Be the first point of contact for a variety of customer queries via phone and email
- Handle orders, updates, delivery queries, billing issues, and general service enquiries
- Accurately manage and update customer information across systems
- Provide thoughtful, solution-focused support, including for customers in vulnerable situations
- Resolve customer issues independently wherever possible, escalating only when necessary
- Stay current on service updates, internal communications, and best practices
- Support overall team goals through personal KPIs and shared responsibilities
- Ensure compliance with safety, data protection, and quality standards
What You'll Bring
- Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
- Strong communication skills and a calm, professional approach
- Great attention to detail and ability to manage data accurately
- Confidence navigating new systems and multitasking in real-time environments
- A willingness to learn and adapt in a collaborative, team-oriented workplace
- Drive to contribute meaningfully to a high-performing team
What You'll Gain
- Paid overtime and flexible shift options during peak seasons
- Performance-based hybrid working following successful probation
- A comprehensive six week onboarding programme with dedicated support
- Ongoing coaching, learning resources and development opportunities
- A workplace that values your contribution and supports long-term growth
To explore your future please email your CV.
Customer Service Advisor employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle customer queries.
✨Tip Number 2
Research StudySmarter's values and mission. Understanding our culture will allow you to align your answers with what we stand for, making you a more appealing candidate.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing customer interactions. This will help you convey your calm and professional approach effectively when speaking with us.
✨Tip Number 4
Be prepared to discuss your experience in detail, especially how you've handled challenging situations in previous roles. Highlighting your resilience and adaptability will resonate well with our team-oriented environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and attention to detail, which are crucial for a Customer Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to thrive in fast-paced environments. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and your ability to manage data accurately. These are key attributes that the company is looking for in a candidate.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Customer Service Advisor. Mention how you align with the company's values and your eagerness to contribute to a high-performing team.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think of a few scenarios where you successfully managed a challenging situation and be ready to discuss your thought process and the outcome.
✨Highlight Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to conduct mock interviews with a friend to refine your responses and ensure you come across as calm and professional.
✨Demonstrate Your Adaptability
The job requires navigating new systems and multitasking, so be prepared to discuss how you've adapted to changes in previous roles. Share examples that showcase your ability to learn quickly and thrive in fast-paced environments.