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- Tasks: Assist customers with queries via phone and email, ensuring their needs are met.
- Company: Join a trusted organisation that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, paid overtime, and clear career progression opportunities.
- Why this job: Perfect for those who love helping others and want a long-term career with growth potential.
- Qualifications: Experience in customer service or similar roles is preferred; strong communication skills are essential.
- Other info: Be part of a supportive team focused on making a difference for customers.
The predicted salary is between 24000 - 26500 £ per year.
Location: Port Talbot
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
- Be the first point of contact for a variety of customer queries via phone and email
- Handle orders, updates, delivery queries, billing issues, and general service enquiries
- Accurately manage and update customer information across systems
- Provide thoughtful, solution-focused support, including for customers in vulnerable situations
- Resolve customer issues independently wherever possible, escalating only when necessary
- Stay current on service updates, internal communications, and best practices
- Support overall team goals through personal KPIs and shared responsibilities
- Ensure compliance with safety, data protection, and quality standards
What You’ll Bring
- Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
- Strong communication skills
Customer Service Advisor employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle challenges head-on.
✨Tip Number 2
Research StudySmarter's values and mission. Understanding our culture will allow you to align your answers with what we stand for, making you a more appealing candidate who fits well within our team.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues. Being able to share specific stories will highlight your resilience and ability to thrive in fast-paced environments.
✨Tip Number 4
Practice your communication skills, especially active listening. During the interview, showing that you can listen and respond thoughtfully to questions will demonstrate your strong interpersonal skills, which are crucial for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and resilience, which are crucial for a Customer Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to thrive in fast-paced environments. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your customer service skills and any experience with handling queries via phone and email. Mention your ability to manage customer information accurately and your commitment to compliance with safety and data protection standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think of a few scenarios where you successfully managed a challenging situation and be ready to discuss your thought process and the outcome.
✨Familiarise Yourself with the Company
Research the organisation and its values before the interview. Understanding their mission and how they approach customer service will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Problem-Solving Skills
Be prepared to showcase your problem-solving abilities. You might be asked to role-play a customer interaction, so think about how you can effectively resolve issues while maintaining a positive experience for the customer.
