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- Tasks: Be the first point of contact for customer queries and provide thoughtful support.
- Company: Join a trusted organisation that values empathy and teamwork.
- Benefits: Competitive salary, paid overtime, hybrid working, and professional development.
- Why this job: Make a real difference by helping people and solving their problems.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a supportive workplace with excellent growth opportunities.
Customer Service Advisor
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Location: Grangemouth, Falkirkshire
Full-time
Salary: £20,000-£25,000 – great opportunity for progression
A role with purpose. A team with pride. A future with opportunity.
Are you passionate about helping people and solving problems? We’re looking for proactive, resilient individuals to join our growing team of Customer Service Advisors. This is your chance to be part of a trusted organisation that values empathy, teamwork, and personal growth.
What You’ll Do
* Be the first point of contact for a variety of customer queries via phone, webchat and email
* Handle orders, delivery updates, billing queries, and general service enquiries
* Manage and update customer information accurately across internal systems
* Provide thoughtful, solution-focused support — including for vulnerable customers
* Take ownership to resolve issues independently wherever possible
* Stay informed on service updates, internal communications, and best practices
* Contribute to team goals through personal KPIs and shared responsibilities
* Ensure compliance with safety, data protection, and quality standards
What You’ll Bring
* Experience in a customer-facing role such as a call centre or contact centre
* Strong communication skills with a calm, professional approach
* Excellent attention to detail and data accuracy
* Confidence using new systems and multitasking in fast-paced environments
* A positive, team-oriented mindset and willingness to learn
* Drive to contribute meaningfully to a high-performing team
What You’ll Gain
* Paid overtime
* Hybrid working available after successful probation (performance-based)
* Comprehensive 6-week onboarding programme with dedicated support
* Ongoing coaching, learning resources, and professional development
* A supportive workplace that values your contribution and long-term growth
Customer Service Advisor employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound calm and professional. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics and growth opportunities. This shows you’re eager to contribute and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had and showcase how you’ve solved problems or helped customers in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about helping people and how your previous experiences make you a great fit for our team. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the role!
Showcase Your Soft Skills: We love candidates who can communicate well and work as part of a team. In your application, give examples of how you've demonstrated these skills in previous roles, especially in fast-paced environments.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at High Profile Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Soft Skills
Since this role requires strong communication and problem-solving skills, prepare examples from your past experiences where you've demonstrated these abilities. Think of situations where you helped a customer or resolved an issue effectively, as this will highlight your suitability for the job.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Understanding their emphasis on empathy, teamwork, and personal growth will allow you to tailor your responses during the interview. You can even mention how your own values align with theirs, which can make a great impression.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions to ask your interviewer. Inquire about the team dynamics, opportunities for progression, or what success looks like in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
