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- Tasks: Help customers with complex queries and support new team members.
- Company: Join a dynamic company focused on enhancing customer experiences across the UK.
- Benefits: Enjoy competitive salary, overtime, career development, and a structured onboarding programme.
- Why this job: Elevate your customer service skills while making a real impact in a supportive environment.
- Qualifications: Experience in customer service, especially in call centres or regulated sectors is essential.
- Other info: Opportunities for mentoring and leading process improvements await you!
The predicted salary is between 26500 - 29500 £ per year.
Customer Service Specialists
Location: Multiple Sites UK locations
Salary: £26,500-29,500 + benefits + overtime + career development
Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you will go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You’ll Do
- Resolve customer queries that require more time, judgement or investigation
- Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You’ll Bring
- A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional queries
- Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
- A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
- Personal accountability for quality, timing and customer follow-through
What You’ll Gain
- Entry into a structured capability-based progression model
- Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
- A comprehensive six week onboarding programme with dedicated support
- Access to broader development through specialist or senior-level training
- Exposure to team quality processes, root cause analysis and performance forums
- Recognition for stepping up and supporting operational excellence
Senior Customer Service Specialist employer: HIGH PROFILE RESOURCING LIMITED
Contact Detail:
HIGH PROFILE RESOURCING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the specific customer service tools and platforms mentioned in the job description. Being comfortable with CRM systems and digital communication channels will give you an edge during the interview.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to handle complex customer queries. Highlight situations where you successfully resolved issues, especially in high-pressure environments.
✨Tip Number 3
Showcase your leadership skills by discussing any informal coaching or mentoring you've done in past roles. This will align well with the responsibilities of supporting new team members and improving team service levels.
✨Tip Number 4
Research StudySmarter's values and mission to understand how they align with your own. Being able to articulate this connection during your conversation can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Senior Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in call centre or contact centre environments. Emphasise any roles where you've handled complex queries or worked with vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined. Mention specific examples of how you've resolved challenging customer issues in the past.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, communication, and the ability to work under pressure. Provide examples of how you've used these skills to improve customer outcomes or team performance.
Show Enthusiasm for Development: Express your interest in the career development opportunities mentioned in the job description. Highlight any previous experiences where you took initiative in your professional growth or supported others in their development.
How to prepare for a job interview at HIGH PROFILE RESOURCING LIMITED
✨Showcase Your Experience
Make sure to highlight your previous experience in customer service roles, especially in call centres or regulated environments. Be prepared to discuss specific situations where you successfully resolved complex customer queries.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your ability to remain calm and structured when faced with challenging situations. Discuss how you've used your judgement to resolve issues effectively, particularly with vulnerable or high-priority customers.
✨Familiarise Yourself with the Company
Research StudySmarter and understand its values, mission, and the services it offers. This will help you align your answers with what the company stands for and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer scenarios. Practice articulating your thought process and the steps you would take to ensure a positive outcome for the customer.
