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- Tasks: Lead and manage leisure centres, ensuring top-notch facilities and services for the community.
- Company: Join a dynamic charity focused on making life better for everyone.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Work in a collaborative environment with a focus on sustainability and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Operational Management
Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities. Oversee the daily operation of leisure centres and associated facilities. Ensure high standards of performance, presentation, and cleanliness across all sites. Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
Health & Safety Compliance
Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments). Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly. Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
Staff Leadership & Development
Line manage Leisure team. Ensure efficient staff deployment and appropriate staffing levels. Support recruitment, induction, training and development, and disciplinary processes. Oversee and monitor staff training programmes, ensuring accurate records.
Customer Service & Community Engagement
Maintain excellent customer care standards and ensure facilities meet diverse user needs. Consult with customers and staff to identify improvements and report to the Manager. Promote activity programmes, special projects, and community engagement initiatives. Attend meetings and events as required.
Financial & Administrative Duties
Support the Manager in monitoring budgets, reducing costs, and increasing income. Ensure compliance with financial regulations. Administer activity booking systems and High Life membership scheme to a high standard. Collate performance statistics and prepare reports as required.
Innovation, Marketing & Development
Contribute to the ongoing development and improvement of facilities, programmes and services. Help establish a sales culture and use social media as a marketing tool. Build and maintain positive relationships with key stakeholders, committees, and boards.
Additional Information
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. Pursue continuous professional development and contribute to the continuous improvement of Lochbroom Leisure Centre, Gairloch Leisure Centre & Poolewe Swimming Pool and High Life Highland as a whole. Attend and undertake any training online or in person. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team. You will be expected to work at various locations on a varied rota including regular evenings and weekends. You may be asked to undertake other duties appropriate to the role. Job description may be updated periodically to reflect service needs.
A Disclosure Scotland PVG check is required for this post.
HLH/2604/17 Operations Manager in Ullapool employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HLH/2604/17 Operations Manager in Ullapool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Showcase your skills! Bring along a portfolio or examples of your work to interviews. We want to see how you can contribute to operational management and customer service excellence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Operations Manager role!
We think you need these skills to ace HLH/2604/17 Operations Manager in Ullapool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and customer service. We want to see how your skills align with our mission of making life better for communities!
Showcase Your Leadership Skills: As an Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any relevant experiences in staff development or training. We love seeing how you can inspire others!
Highlight Health & Safety Knowledge: Since health and safety compliance is key in this role, mention any relevant qualifications or experiences you have in implementing safety systems. We’re keen on candidates who prioritise safety and inclusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at High Life Highland
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager, especially in a leisure centre context. Familiarise yourself with health and safety compliance, customer service standards, and staff management practices. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve managed staff training or improved team performance. Highlight your ability to foster a positive workplace culture and how you can contribute to the charity’s values.
✨Engage with Community Needs
Be ready to discuss how you would engage with customers and communities to enhance their experience at the leisure centres. Bring ideas on how to promote activity programmes and community initiatives, showing that you’re proactive about meeting diverse user needs.
✨Financial Savvy is Key
Brush up on your financial management skills. Be prepared to talk about how you would monitor budgets, reduce costs, and increase income. Having specific examples of how you've handled financial duties in previous roles will set you apart from other candidates.