At a Glance
- Tasks: Manage and promote leisure facilities while ensuring top-notch service and safety.
- Company: Join a community-focused charity dedicated to making life better for everyone.
- Benefits: Flexible hours, professional development, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and cross-functional teamwork.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 40582 - 49600 £ per year.
- Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
- Oversee the daily operation of leisure centres and associated facilities.
- Ensure high standards of performance, presentation, and cleanliness across all sites.
- Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
- Key duties and responsibilities
- Operational Management
- Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
- Oversee the daily operation of leisure centres and associated facilities.
- Ensure high standards of performance, presentation, and cleanliness across all sites.
- Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
- Health & Safety Compliance
- Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
- Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
- Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
- Staff Leadership & Development
- Line manage Leisure team.
- Ensure efficient staff deployment and appropriate staffing levels.
- Support recruitment, induction, training and development, and disciplinary processes.
- Oversee and monitor staff training programmes, ensuring accurate records.
- Customer Service & Community Engagement
- Maintain excellent customer care standards and ensure facilities meet diverse user needs.
- Consult with customers and staff to identify improvements and report to the Manager.
- Promote activity programmes, special projects, and community engagement initiatives.
- Attend meetings and events as required
- Financial & Administrative Duties
- Support the Manager in monitoring budgets, reducing costs, and increasing income.
- Ensure compliance with financial regulations.
- Administer activity booking systems and High Life membership scheme to a high standard.
- Collate performance statistics and prepare reports as required.
- Innovation, Marketing & Development
- Contribute to the ongoing development and improvement of facilities, programmes and services.
- Help establish a sales culture and use social media as a marketing tool.
- Build and maintain positive relationships with key stakeholders, committees, and boards.
- Additional Information
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Pursue continuous professional development and contribute to the continuous improvement of the Leisure Centre and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
- You will be expected to work at various locations on a varied rota including regular evenings and weekends.
- You may be asked to undertake other duties appropriate to the role.
- Job description may be updated periodically to reflect service needs.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
- A Disclosure Scotland PVG check is required for this post ***
- #J-18808-Ljbffr
Operations Manager in Thurso employer: High Life Highland
High Life Highland offers a dynamic and supportive work environment for Leisure Centre Supervisors, where your contributions directly enhance community well-being. With a strong focus on employee development, you will have access to training opportunities and career progression while enjoying the beautiful surroundings of Scotland. Join us in creating a safe and welcoming atmosphere for all users, and be part of a team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Thurso
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like High Life Highland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to High Life Highland
Don't be shy about reaching out to High Life Highland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Thurso
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about High Life Highland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at High Life Highland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
