At a Glance
- Tasks: Create memorable experiences for visitors through excellent customer care and support museum operations.
- Company: Join a charity dedicated to making life better with a positive workplace culture.
- Benefits: Flexible hours, varied shift patterns, and opportunities for professional development.
- Other info: Seasonal role until October 2026 with opportunities to work across multiple posts.
- Why this job: Be part of a team that values sustainability and community engagement while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Key Duties and Responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide a warm, professional welcome to all visitors, creating a memorable experience through excellent customer care, attentiveness and efficiency.
- Be responsible for the opening, closing, and checking of the museum site and historic buildings, always keeping an awareness of security and safety of personnel.
- Assist with car and coach parking and with the meeting and greeting of visitors.
- Welcome coach groups, including orientation of the Museum and selling guidebooks.
- Provide lunch cover to the Croft team as required.
- Ensure the museum buildings are kept clean and tidy, assist in emptying bins / recycling points across the Museum.
- Assist in the day‑to‑day operation of the Museum, by providing outstanding customer care in all areas.
- Assist with the maintenance and groundwork as required.
- Work on a rota basis, including weekends and bank holidays ensuring you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.
- Pursue continuous professional development and contribute to the continuous improvement of the Highland Folk Museum and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross‑functionally across the Highland Folk Museum team.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
This is a seasonal post lasting until the 25th of October 2026. We can offer a variety of shift patterns and/or flexible hours and applicants are able to work across multiple posts if desired.
HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Newtonmore employer: High Life Highland
High Life Highland is an exceptional employer that fosters a positive and collaborative workplace culture, dedicated to making life better for both staff and visitors. With a strong emphasis on professional development, employees are encouraged to pursue continuous learning while enjoying the unique opportunity to work in a historic museum setting. The flexible shift patterns and supportive environment make it an ideal place for those seeking meaningful and rewarding employment in the heart of the Highlands.
StudySmarter Expert Advice🤫
We think this is how you could land HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Newtonmore
✨Tip Number 1
Get to know the company culture! Before your interview, check out High Life Highland's values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for visitors, think of examples from your past where you've gone above and beyond for customers. Share these stories during your chat!
✨Tip Number 3
Be ready to showcase your teamwork! This job involves working with various teams, so come prepared with examples of how you've collaborated with others in the past. Highlighting your ability to work cross-functionally will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Newtonmore
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love candidates who are excited about creating memorable experiences for visitors, so don’t hold back on sharing why you want to be part of our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key duties mentioned in the job description. We want to see how you can contribute to our positive workplace culture and support our mission of Making Life Better.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at High Life Highland
✨Know the Charity's Values
Before your interview, take some time to familiarise yourself with the charity’s purpose of Making Life Better and their i-care values. Think about how your personal values align with theirs and be ready to share examples of how you’ve demonstrated similar values in past roles.
✨Showcase Your Customer Care Skills
As a Visitor Experience Assistant, excellent customer care is key. Prepare specific examples of how you've provided outstanding service in previous jobs. Think about times when you went above and beyond to create a memorable experience for customers.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, such as handling visitor queries or managing safety protocols. Practice responding to these types of questions by thinking through how you would approach various situations at the museum.
✨Demonstrate Flexibility and Team Spirit
This role involves working on a rota basis and supporting different areas of the museum. Be prepared to discuss your availability and willingness to work flexible hours, including weekends and bank holidays. Highlight any past experiences where you’ve worked collaboratively with a team.
