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For Companies At a Glance
- Tasks: Manage leisure centres, ensuring top-notch facilities and customer satisfaction.
- Company: Join a community-focused charity dedicated to making life better for everyone.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Lead a passionate team and make a real difference in your community.
- Qualifications: Experience in operations management and a passion for customer service.
- Other info: Dynamic role with varied locations and a commitment to sustainability.
The predicted salary is between 30000 - 40000 £ per year.
Operational Management
Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities. Oversee the daily operation of leisure centres and associated facilities. Ensure high standards of performance, presentation and cleanliness across all sites. Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
Health & Safety Compliance
Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments). Conduct regular checks on facilities, equipment and plant rooms, reporting risks or defects promptly. Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero‑tolerance position towards any safeguarding, protection or violence issues.
Staff Leadership & Development
Line manage Leisure team. Ensure efficient staff deployment and appropriate staffing levels. Support recruitment, induction, training and development and disciplinary processes. Oversee and monitor staff training programmes, ensuring accurate records.
Customer Service & Community Engagement
Maintain excellent customer care standards and ensure facilities meet diverse user needs. Consult with customers and staff to identify improvements and report to the Manager. Promote activity programmes, special projects and community engagement initiatives. Attend meetings and events as required.
Financial & Administrative Duties
Support the Manager in monitoring budgets, reducing costs and increasing income. Ensure compliance with financial regulations. Administer activity booking systems and the High Life membership scheme to a high standard. Collate performance statistics and prepare reports as required.
Innovation, Marketing & Development
Contribute to the ongoing development and improvement of facilities, programmes and services. Help establish a sales culture and use social media as a marketing tool. Build and maintain positive relationships with key stakeholders, committees and boards.
Additional Information
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values, to increase morale, productivity and performance. Pursue continuous professional development and contribute to the continuous improvement of Skye & Lochaber and High Life Highland as a whole. Attend and undertake any training online or in person. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness, working cross‑functionally across the Leisure team. You will be expected to work at various locations on a varied rota including regular evenings and weekends. You may be asked to undertake other duties appropriate to the role. Job description may be updated periodically to reflect service needs.
A Disclosure Scotland PVG check is required for this post.
HLH/2604/15 Operations Manager in London employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HLH/2604/15 Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their community engagement initiatives and think of ways you can contribute. Show them you're not just another candidate, but someone who genuinely cares about making life better!
✨Tip Number 3
Practice your responses to common interview questions, especially around operational management and health & safety compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace HLH/2604/15 Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in operational management, customer service, and health & safety compliance. We want to see how your skills align with our mission of making life better!
Showcase Your Leadership Skills: As a key part of this role involves staff leadership and development, don’t forget to mention any relevant experience you have in managing teams. Share examples of how you've supported recruitment, training, or improved team performance. We love to see strong leaders!
Demonstrate Your Community Engagement: We’re all about connecting with our communities, so include any experience you have in community engagement or customer service. Talk about how you've consulted with customers or implemented feedback to improve services. This will show us you understand our values!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at High Life Highland
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager, especially in a leisure centre context. Familiarise yourself with health and safety compliance, customer service standards, and staff management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve managed staff training or improved team performance. Highlighting your ability to motivate and develop others will resonate well with the interviewers.
✨Engage with Community Focus
Since community engagement is crucial for this role, be ready to discuss how you would promote activity programmes and improve customer care. Share any previous experiences where you’ve consulted with customers or implemented feedback to enhance services.
✨Be Financially Savvy
Brush up on your financial management skills. Be prepared to talk about how you’ve monitored budgets or increased income in previous roles. Showing that you can balance operational needs with financial constraints will set you apart from other candidates.