At a Glance
- Tasks: Deliver top-notch customer service and support various administrative duties.
- Company: Join a charity dedicated to making life better for communities.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Opportunity to grow and develop within a dynamic team.
- Why this job: Be the friendly face that helps customers and makes a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Actively promote, develop and deliver a service to meet the needs of customers and communities.
- Provide a friendly, efficient high standard of customer service.
- Undertake the range of clerical, support and centre duties required by the post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions.
- Perform various financial and administrative duties in accordance with procedures.
- Assist customers with enquiries using a variety of sources and/or resources, referring to the Supervisor or Manager as appropriate.
- The safe set up and dismantle of equipment for bookings including conferences, theatre events & exhibitions.
- Undertake regular health and safety, operational & maintenance checks as required and maintain appropriate records.
- Record and provide statistics regarding income, usage, equipment, materials and bar sales.
- Assist with staff training of new and relief staff where appropriate.
- Ensure satisfactory handling of booking applications and confirmations.
- Produce and maintain documents and spreadsheets using Microsoft Office software.
- Display and monitor current information regarding activities and theatre performances on customer notices, display board, social media & website.
- Carry out the banking of facility income and maintain adequate levels of change for business.
- Maintain company dress code and standard.
- Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures and remain up to date with these procedures and requirements.
- Undertake training in any aspect of facility procedures as required.
- Keep all areas clean and tidy.
- Maintain security of the office and other areas at all times, adhering to data protection policy and ensuring confidentiality is preserved.
- Library duties/cover where required.
- Liaise with the Supervisor/Manager on the day-to-day operation of the facility.
- Bring to the attention of the Supervisor or Manager any improvements that might increase the effectiveness or efficiency of the centre.
- Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
HLH/2606/24 Customer Service Assistant in Inverness employer: High Life Highland
High Life Highland is an exceptional employer that fosters a positive and collaborative workplace culture, dedicated to making life better for our communities. With a strong emphasis on employee growth and development, we offer comprehensive training opportunities and encourage staff to contribute to continuous improvement initiatives. Located in a vibrant area, our team enjoys a supportive environment where high standards of customer service are celebrated, and sustainability is at the heart of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land HLH/2606/24 Customer Service Assistant in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at High Life Highland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like High Life Highland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HLH/2606/24 Customer Service Assistant in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to High Life Highland:Your cover letter is your chance to shine! Tell us why you want to work at High Life Highland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at High Life Highland!
How to prepare for a job interview at High Life Highland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
