At a Glance
- Tasks: Supervise leisure staff and promote a positive workplace culture.
- Company: Join a charity dedicated to Making Life Better for the community.
- Benefits: Flexible shifts, training opportunities, and a supportive team environment.
- Other info: Opportunity for professional growth and cross-functional teamwork.
- Why this job: Make a real difference while developing your leadership skills in a fun setting.
- Qualifications: Experience in leisure supervision and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide day to day supervision of the leisure staff.
- Ensure performance and presentation standards are maintained at all times.
- Consult with customers and staff on the operation of the facility and ensure the Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facility.
- Ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate.
- Plan the staff rota in line with the staffing schedule and arrange cover for absences as required.
- Perform supervisory duties relating to staff recruitment, induction, training and discipline.
- Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required.
- Provide certified first aid skills in accordance with training and procedures.
- Deliver fitness inductions where required.
- Ensure that customer care standards are upheld, and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
- Undertake administrative and reception duties as required.
- Assist with the monitoring and collation of performance statistics and other returns as required.
- Ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
- Ensure customer information is up to date, available and delivered to company standards.
- Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Manager.
- Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records.
- Assist in the organisation and promotion of activity programmes and provide coaching as required.
- Contribute to the on-going development and continued improvement of the facility and service.
- The implementation, monitoring and reviewing of safe systems of work and policies within the facility (NOP, EAP, COSHH, Risk Assessments etc); and to ensure that all personnel are conversant with, and adhere to instructions and written procedures at all times.
- Be a key holder and ensure the security procedures are complied with at all times.
- Be responsible for the opening and closing procedures and respond to out of hours calls if required.
- Carry out routine handling and ensure safe storage of all chemicals used at the facility.
- Check, monitor and record the level of stock of facility materials.
- Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service.
- Responsible for resolving day to day problems in the absence of the Manager.
- Assist the Manager in preparing special projects as required.
- Be able to work to tight deadlines when required.
- Set up, monitor, review and plan training for all staff to include keeping accurate records.
- Supervise and monitor all staff within the building to ensure that they are complying with safe working practices.
- Pursue continuous professional development and contribute to the continuous improvement of the leisure centre and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
- Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
HLH/2605/10 Leisure Supervisor (Dry) - Maternity Cover in Inverness employer: High Life Highland
High Life Highland is an exceptional employer that fosters a positive and collaborative workplace culture, dedicated to the mission of Making Life Better. With a strong emphasis on employee growth and development, staff are encouraged to pursue continuous professional development while enjoying a supportive environment that values teamwork and innovation. Located in a vibrant community, employees benefit from flexible working hours, a commitment to sustainability, and the opportunity to make a meaningful impact in the lives of others through their work.
StudySmarter Expert Advice🤫
We think this is how you could land HLH/2605/10 Leisure Supervisor (Dry) - Maternity Cover in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Leisure Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about promoting a positive workplace, be ready to share how you can contribute to that vibe. Show them you’re not just a fit for the job, but for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to staff supervision and customer care. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission of Making Life Better.
We think you need these skills to ace HLH/2605/10 Leisure Supervisor (Dry) - Maternity Cover in Inverness
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making life better and supporting our values. Share any relevant experiences that highlight your commitment to customer care and teamwork.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your supervisory experience and any specific skills that relate to the duties listed, like health and safety checks or staff training. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at High Life Highland
✨Know the Charity's Values
Before your interview, make sure you understand the Charity’s purpose of Making Life Better and their i-care values. Think about how your personal values align with theirs and be ready to share examples of how you've promoted a positive workplace culture in your previous roles.
✨Showcase Your Supervisory Skills
Be prepared to discuss your experience in supervising staff and maintaining performance standards. Have specific examples ready that demonstrate your ability to manage a team effectively, handle recruitment, training, and resolve conflicts when they arise.
✨Highlight Customer Care Experience
Customer care is key in this role, so think of instances where you've gone above and beyond to meet customer needs. Be ready to explain how you would ensure high standards of customer service and how you would consult with both customers and staff to improve facility operations.
✨Demonstrate Health & Safety Knowledge
Familiarise yourself with health and safety regulations relevant to leisure facilities. Be prepared to discuss how you would carry out health and safety checks, manage risks, and ensure compliance with policies. Showing that you prioritise safety will impress the interviewers.
