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- Tasks: Manage leisure centres, ensuring top-notch facilities and customer satisfaction.
- Company: Join a community-focused charity dedicated to making life better.
- Benefits: Competitive pay, training opportunities, and a positive work culture.
- Why this job: Lead a team, engage with the community, and make a real difference.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Flexible hours, including evenings and weekends, with growth potential.
The predicted salary is between 30000 - 40000 £ per year.
Operational Management
Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities. Oversee the daily operation of leisure centres and associated facilities. Ensure high standards of performance, presentation, and cleanliness across all sites. Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
Health & Safety Compliance
Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments). Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly. Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
Staff Leadership & Development
Line manage Leisure team. Ensure efficient staff deployment and appropriate staffing levels. Support recruitment, induction, training and development, and disciplinary processes. Oversee and monitor staff training programmes, ensuring accurate records.
Customer Service & Community Engagement
Maintain excellent customer care standards and ensure facilities meet diverse user needs. Consult with customers and staff to identify improvements and report to the Manager. Promote activity programmes, special projects, and community engagement initiatives. Attend meetings and events as required.
Financial & Administrative Duties
Support the Manager in monitoring budgets, reducing costs, and increasing income. Ensure compliance with financial regulations. Administer activity booking systems and High Life membership scheme to a high standard. Collate performance statistics and prepare reports as required.
Innovation, Marketing & Development
Contribute to the ongoing development and improvement of facilities, programmes and services. Help establish a sales culture and use social media as a marketing tool. Build and maintain positive relationships with key stakeholders, committees, and boards.
Additional Information
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. Pursue continuous professional development and contribute to the continuous improvement of Culloden Community Complex, Inverness Leisure and Inverness Royal Academy Community Complex and High Life Highland as a whole. Attend and undertake any training online or in person. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team. You will be expected to work at various locations on a varied rota including regular evenings and weekends. You may be asked to undertake other duties appropriate to the role. Job description may be updated periodically to reflect service needs.
A Disclosure Scotland PVG check is required for this post
HLH/2604/18 Operations Manager in Inverness employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HLH/2604/18 Operations Manager in Inverness
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at your target companies. You never know who might help you land that Operations Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their community engagement initiatives and think of ways you can contribute. When you apply through our website, make sure to highlight how your experience aligns with their mission of Making Life Better.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in managing teams and developing staff. Use specific examples that demonstrate your ability to maintain high standards and foster a positive workplace culture, which is key for the Operations Manager position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. Remember, we’re here to support you every step of the way!
We think you need these skills to ace HLH/2604/18 Operations Manager in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and customer service. We want to see how your skills align with our mission of making life better for our communities!
Showcase Your Leadership Skills: As an Operations Manager, you'll be leading a team, so don’t forget to mention your experience in staff management and development. Share specific examples of how you've successfully led teams in the past.
Highlight Health & Safety Knowledge: Since health and safety compliance is key in this role, make sure to include any relevant certifications or experiences you have. We’re looking for someone who can implement and monitor safety systems effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at High Life Highland
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager, especially in a leisure centre context. Familiarise yourself with health and safety compliance, customer service standards, and staff management. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve managed staff training or improved team performance. Highlighting your ability to motivate and develop others will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would enhance customer experience in a leisure setting. Bring ideas on community engagement initiatives or ways to improve facilities based on user feedback. This shows that you’re not just focused on operations but also on making a positive impact on the community.
✨Prepare for Financial Discussions
Brush up on basic financial principles relevant to managing budgets and increasing income. Be prepared to discuss how you would monitor costs and ensure compliance with financial regulations. Showing that you can handle the financial side of operations will set you apart from other candidates.