At a Glance
- Tasks: Create memorable experiences for visitors through excellent customer care and support museum operations.
- Company: Join a charity dedicated to making life better with a positive workplace culture.
- Benefits: Flexible hours, varied shift patterns, and opportunities for professional development.
- Other info: Seasonal role until October 2026 with opportunities to work across multiple posts.
- Why this job: Be part of a team that values collaboration and sustainability while engaging with the community.
- Qualifications: Strong customer service skills and a passion for history and culture.
The predicted salary is between 20000 - 25000 € per year.
Key Duties and Responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide a warm, professional welcome to all visitors, creating a memorable experience through excellent customer care, attentiveness and efficiency.
- Be responsible for the opening, closing, and checking of the museum site and historic buildings, always keeping an awareness of security and safety of personnel.
- Assist with car and coach parking and with the meeting and greeting of visitors.
- Welcome coach groups, including orientation of the Museum and selling guidebooks.
- Provide lunch cover to the Croft team as required.
- Ensure the museum buildings are kept clean and tidy, assist in emptying bins/recycling points across the Museum.
- Assist in the day-to-day operation of the Museum, by providing outstanding customer care in all areas.
- Assist with the maintenance and groundwork as required.
- Work on a rota basis, including weekends and bank holidays ensuring you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.
- Pursue continuous professional development and contribute to the continuous improvement of the Highland Folk Museum and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Highland Folk Museum team.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
This is a seasonal post lasting until the 25th of October 2026. We can offer a variety of shift patterns and/or flexible hours and applicants are able to work across multiple posts if desired.
HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Highland employer: High Life Highland
High Life Highland is an exceptional employer that fosters a positive and collaborative workplace culture, dedicated to making life better for both staff and visitors. With a strong emphasis on professional development and sustainability, employees enjoy flexible working hours and the opportunity to engage in various roles across the Highland Folk Museum, ensuring a rewarding and enriching experience in a beautiful location.
StudySmarter Expert Advice🤫
We think this is how you could land HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Highland
✨Tip Number 1
Get to know the company culture before your interview. Research High Life Highland and its values, especially their i-care principles. This way, you can show how you align with their mission of Making Life Better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm welcome and excellent care, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to discuss teamwork! This position involves working cross-functionally, so come prepared with examples of how you've collaborated with others in previous roles. Highlighting your ability to support colleagues will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at High Life Highland. Let’s get you that interview!
We think you need these skills to ace HLH/2605/13 Seasonal Visitor Experience Assistant (General Site) in Highland
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating memorable experiences for our visitors. A warm and friendly tone can really make your application stand out.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key duties mentioned in the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the Seasonal Visitor Experience Assistant role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at High Life Highland
✨Know the Charity's Values
Before your interview, take some time to familiarise yourself with the Charity’s purpose of Making Life Better and their i-care values. Be ready to discuss how you can contribute to a positive workplace culture and enhance morale, productivity, and performance.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer care, think of specific examples from your past experiences where you created memorable experiences for visitors or customers. Highlight your attentiveness and efficiency in those situations during the interview.
✨Be Prepared for Practical Scenarios
Expect questions that may involve practical scenarios, such as how you would handle a busy day at the museum or manage visitor queries. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the key duties listed in the job description. Be prepared to discuss how you would approach tasks like maintaining cleanliness, assisting with parking, and supporting other areas of the museum. This shows your commitment to the role and readiness to contribute.
