At a Glance
- Tasks: Deliver top-notch customer service and support a positive workplace culture.
- Company: Join a charity dedicated to Making Life Better for communities.
- Benefits: Gain valuable experience, flexible hours, and a supportive team environment.
- Other info: Opportunity to participate in exciting events and activities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Deliver a high standard of customer service to meet the needs of all customers and communities.
- Ensure service excellence and professional presentation standards are maintained at all times, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
- Undertake the range of reception, clerical and support duties in accordance with procedures and as required by the post whilst being the first point of contact for welcome, information enquiries, registrations, bookings and financial transactions both in-person, over telephone or email.
- To perform various financial and administrative duties in accordance with procedures, including the banking of facility income, maintenance of adequate levels of change for business and administering the lost property procedure.
- Record and provide statistical information regarding income, usage, equipment, materials and resale and process orders / invoices through the allocated financial/procurement systems.
- Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package, including the administration of scheme membership and MRM system.
- Assist customers with enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
- Ensure resources, material and displays are appropriately organised, current, and attractively presented including current information regarding activities and timetables on customer notices and display boards.
- Participate in the preparation and delivery of events, activities and promotions, as required.
- Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved.
- Liaise with the Supervisor on the day-to-day operation of the facility.
- Ensure a high standard of cleanliness at reception and throughout the facility and take action to remedy any issues promptly.
- Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements
- Attend regular training and be competent in basic first aid skills and emergency procedures and implement as appropriate.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of the facility and/or High Life Highland with particular projects, training or in the event of holidays or sickness.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
- A Disclosure Scotland PVG check is not required for this post ***
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Customer Service Assistant in Fortrose employer: High Life Highland
High Life Highland offers a dynamic and supportive work environment for Leisure Centre Supervisors, where your contributions directly enhance community well-being. With a strong focus on employee development, you will have access to training opportunities and career progression while enjoying the beautiful surroundings of Scotland. Join us in creating a safe and welcoming atmosphere for all users, and be part of a team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Fortrose
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at High Life Highland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like High Life Highland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Fortrose
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to High Life Highland:Your cover letter is your chance to shine! Tell us why you want to work at High Life Highland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at High Life Highland!
How to prepare for a job interview at High Life Highland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
