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KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Instruct and guide customers through courses and classes appropriate to their abilities of fitness and skill, including the necessary pre-planning;
• Instruct and guide customers in accordance with National Governing Body guidelines of good practice in the sport;
• Ensure a risk assessment is carried out prior to any activity, and appropriate precautions adopted to minimise unnecessary risk, including checks of any equipment to be used;
• Ensure customers are made welcome to their activity, enjoy their activity, and have opportunity to seek individual advice and guidance concerning the ongoing practice of related activities;
• Maintain registers, records and statistics of activities in line with established procedures;
• Know and comply with the Normal Operating Procedure and Emergency Action Plan for any facility where activities are taking place;
• Taking fees for customer activities and accounting for monies by adopting established procedures;
• Setting up and tidying away of equipment.
• Pursue continuous professional development and contribute to the continuous improvement High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.