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- Tasks: Assist visitors and ensure a welcoming experience at our parks.
- Company: Join High Life Highland, a charity dedicated to making life better for everyone.
- Benefits: Flexible working hours, 35 days leave, and employee discounts.
- Why this job: Be part of a supportive team that values integrity and community.
- Qualifications: No specific qualifications required, just a friendly attitude!
- Other info: Great career development opportunities and a fun work environment.
The predicted salary is between 24000 - 36000 £ per year.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
- Deliver a high standard of customer service, working across all customer facing roles including visitor services, food and beverage
- Ensure service excellence and professional standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly
- Ensure that company and statutory policies and regulations regarding Hygiene, Health and Safety, Food Hygiene and HACCAP are complied with at all times, including policies regarding COSHH, fire, security, alarms, energy conservation, recycling and terrorist activity
- Help facilitate private functions and events as part of the customer facing team
- Assist the Responsible Premises Officer in carrying out Health & Safety facility checks, and be able to keep accurate records
- Take payment and operate the till system, carefully minimising errors
- Stocking up, and ensuring stock is rotated correctly
- Ensure a high standard of cleanliness throughout both sites, including toilet and changing facilities, and taking action to remedy any issues promptly
- Attend and undertake any necessary training for the role, either online or in person
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
- Assist and support other areas of High Life Highland with projects, events and training
- Work on a rota basis, including evenings, weekends and bank holidays. Assist with covering holidays, sicknesses and staff absences
- Open up/close down buildings – accept keyholder responsibilities and operate alarm systems
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken
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CHLH/2510/12 Visitor Services Assistant employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHLH/2510/12 Visitor Services Assistant
✨Tip Number 1
Get to know High Life Highland's values! They’re all about making life better and supporting their employees. When you chat with them, show how your own values align with theirs – it’ll make you stand out!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Visitor Services Assistant role. Personal connections can really give you an edge.
✨Tip Number 3
Prepare for the interview by thinking about how you can contribute to their mission of making life better. Have some examples ready that showcase your skills and how they can benefit the team at Bught Park Pavilion/Northern Meeting Park.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the High Life Highland family. Good luck!
We think you need these skills to ace CHLH/2510/12 Visitor Services Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at High Life Highland.
Tailor Your Application: Make sure to tailor your application specifically for the Visitor Services Assistant role. Highlight relevant experiences and skills that match what we’re looking for, and show us how you can contribute to making life better for everyone!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, avoiding jargon. This helps us understand your qualifications quickly and makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing organisation there.
How to prepare for a job interview at High Life Highland
✨Know the Charity's Values
Before your interview, take some time to familiarise yourself with High Life Highland's core values like integrity, community, and respect. Think about how your own values align with theirs and be ready to share examples that demonstrate this connection during the interview.
✨Show Your People Skills
As a Visitor Services Assistant, you'll be interacting with a diverse range of people. Prepare to discuss your experience in customer service or teamwork. Share specific stories where you made someone's day better or resolved a conflict, showcasing your friendly and caring nature.
✨Ask About Flexibility
Since High Life Highland offers flexible working opportunities, come prepared with questions about how they implement this in practice. This shows you're genuinely interested in maintaining a work-life balance and helps you understand how the organisation supports its employees.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations as a Visitor Services Assistant. Think through potential challenges you might face and how you would respond, focusing on your problem-solving skills and ability to stay calm under pressure.