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- Tasks: Supervise leisure staff, promote a positive culture, and ensure high standards of service.
- Company: Join a charity dedicated to making life better for the community.
- Benefits: Flexible shifts, professional development, and a supportive work environment.
- Why this job: Make a real difference while developing your leadership skills in a fun setting.
- Qualifications: Experience in leisure or customer service and strong team management skills.
- Other info: Opportunity for career growth and involvement in exciting projects.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide day to day supervision of the leisure staff
- Ensure performance and presentation standards are maintained at all times
- Consult with customers and staff on the operation of the facility and ensure the Facilities Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facility
- Ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate
- Plan the staff rota in line with the staffing schedule and arrange cover for absences as required
- Perform supervisory duties relating to staff recruitment, induction, training and discipline
- Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required
- Provide certified first aid skills in accordance with training and procedures
- Deliver fitness inductions where required
- Ensure that customer care standards are upheld, and that facilities and equipment are provided in accordance with the needs of different user groups and individuals
- Undertake administrative and reception duties as required
- Assist with the monitoring and collation of performance statistics and other returns as required
- Ensure the booking system and membership scheme is administered and maintained to a satisfactory standard
- Ensure customer information is up to date, available and delivered to company standards
- Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Facilities Manager
- Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records
- Assist in the organisation and promotion of activity programmes and provide coaching as required
- Contribute to the on-going development and continued improvement of the facility and service
- The implementation, monitoring and reviewing of safe systems of work and policies within the facility (NOP, EAP, COSHH, Risk Assessments etc); And to ensure that all personnel are conversant with, and adhere to instructions and written procedures at all times
- Be a key holder and ensure the security procedures are complied with at all times. Be responsible for the opening and closing procedures and respond to out of hours calls if required
- Carry out routine handling and ensure safe storage of all chemicals used at the facility
- Check, monitor and record the level of stock of facility materials
- Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service
- Responsible for resolving day to day problems in the absence of the Manager
- Assist the Manager in preparing special projects as required
- Be able to work to tight deadlines when required
- Set up, monitor, review and plan training for all staff to include keeping accurate records
- Supervise and monitor all staff within the building to ensure that they are complying with safe working practices
- Pursue continuous professional development and contribute to the continuous improvement of Leisure team and High Life Highland as a whole
- Attend and undertake any training online or in person
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the leisure team
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CHLH/2510/09 Relief Leisure Supervisor employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHLH/2510/09 Relief Leisure Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Research their values and think about how you can align with them. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so try to weave in your own experiences that relate to the job description.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if this is the right place for you.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity. We recommend applying through our website for a smoother process!
We think you need these skills to ace CHLH/2510/09 Relief Leisure Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making life better and supporting our values. Share any relevant experiences that highlight your commitment to a positive workplace culture.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your supervisory experience and any skills related to customer care and team management. This shows us that you've done your homework and understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at High Life Highland
✨Know the Charity's Values
Before your interview, take some time to familiarise yourself with the charity’s purpose of Making Life Better and their i-care values. Think about how your personal values align with theirs and be ready to share examples of how you've promoted a positive workplace culture in your previous roles.
✨Showcase Your Supervisory Skills
Be prepared to discuss your experience in supervising staff and maintaining performance standards. Have specific examples ready that demonstrate your ability to manage a team effectively, handle recruitment, and ensure compliance with policies and procedures.
✨Customer Care is Key
Since customer care standards are crucial for this role, think of instances where you’ve gone above and beyond to meet customer needs. Be ready to explain how you would ensure that facilities and equipment cater to different user groups and individuals.
✨Health and Safety Knowledge
Brush up on your knowledge of health and safety regulations relevant to leisure facilities. Be prepared to discuss how you would carry out health and safety checks and ensure that all staff adhere to safe working practices. This shows you’re proactive about maintaining a safe environment.