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- Tasks: Join us as a Customer Service Assistant, delivering top-notch library and leisure services.
- Company: Be part of High Life Highland, dedicated to enhancing community well-being through leisure and library services.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and administration.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for part-time work with a purpose.
The predicted salary is between 22000 - 30000 £ per year.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
- Actively promote, develop and deliver a unified library and leisure service to meet the needs of customers and communities
- Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package.
- Provide a friendly, efficient and proactive service to customer excellence award standard.
- Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
- Perform various financial and administrative duties in accordance with procedures
- Support customers use of ICT equipment and software application, digital resources and social media.
- Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
- Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented.
- Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions.
- Record and provide statistics regarding income, usage, equipment, materials and resale.
- Assisting with staff training of new and relief staff
- Ensure satisfactory handling of booking applications and confirmations.
- Administer the High Life membership scheme and the MRM system.
- Process orders and raise invoices through the allocated financial/procurement systems -Integra.
- Produce and maintain documents and spread sheets using Microsoft Office software.
- Display and monitor current information regarding activities and timetables on customer notices and display boards.
- Carry out the banking of facility income and maintain adequate levels of change for business.
- Deliver a high standard of customer service and maintain company dress code and standard.
- Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements.
- Undertake training in any aspect of facility procedures as required.
- Administer the lost property procedure.
- Keep reception areas clean and tidy.
- Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved.
- Liaise with the Supervisor on the day-to-day operation of the facility.
- Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre.
- Pursue continuous professional development and contribute to the continuous improvement of Averon Leisure Centre and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Averon Leisure Centre team.
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CHLH/2506/31 Customer Service Assistant employer: High Life Highland
Contact Detail:
High Life Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHLH/2506/31 Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the High Life membership scheme before your interview. Understanding its benefits and how it serves the community will show your commitment to customer service and your ability to promote it effectively.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. Being able to demonstrate a friendly and proactive approach during your interactions can set you apart from other candidates.
✨Tip Number 3
Showcase your experience with ICT equipment and software applications. Be prepared to discuss how you've supported customers in using technology, as this is a key part of the role.
✨Tip Number 4
Research the cultural events and activities that Averon Leisure Centre offers. Being knowledgeable about these can help you engage with the team and demonstrate your enthusiasm for contributing to community initiatives.
We think you need these skills to ace CHLH/2506/31 Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key duties and responsibilities. Tailor your application to highlight how your skills and experiences align with the requirements of the Customer Service Assistant position.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide excellent service, handle enquiries, and manage administrative tasks effectively.
Showcase Your Skills: Make sure to mention your proficiency in using ICT equipment and software applications, as well as your ability to work with digital resources and social media. This is crucial for the role, so provide specific examples of how you've used these skills in past positions.
Personalise Your Application: Craft a personalised cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at High Life Highland and how you can contribute to their mission of delivering excellent library and leisure services.
How to prepare for a job interview at High Life Highland
✨Know the High Life Membership Scheme
Make sure you have a solid understanding of the High Life membership scheme. Be prepared to discuss its benefits and how it serves the community, as this will show your commitment to promoting the service.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle both general and complex enquiries, as well as your proactive approach to ensuring customer satisfaction.
✨Familiarise Yourself with ICT and Digital Resources
Since the role involves supporting customers with ICT equipment and digital resources, brush up on your knowledge of common software applications and social media platforms. This will help you answer questions confidently during the interview.
✨Show Enthusiasm for Cultural Events
Express your interest in participating in and promoting cultural events and activities. Share any relevant experiences you have in organising or contributing to similar events, as this will demonstrate your passion for community engagement.
