At a Glance
- Tasks: Learn the ropes in a busy sales department while handling customer queries and data entry.
- Company: Join Highgrove Beds, a well-established company known for quality mattresses and supportive work culture.
- Benefits: Enjoy a competitive salary, job development opportunities, and a friendly team environment.
- Other info: Work Monday to Friday, 9am to 5pm, with a training duration of 1 year and 3 months.
- Why this job: Kickstart your career with hands-on experience and the chance to earn a recognised qualification.
- Qualifications: GCSE English and Maths at Grade 4 are desired; strong communication and IT skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
We are looking for a Sales/Customer Service Administrator for our busy sales department.
Highgrove Beds offers its employees a highly competitive salary, job development and a supportive environment to develop your skills and knowledge.
About the Employer
Founded in 2002, Highgrove Beds Ltd is an established business that uses time‑honoured tradition and knowledge to produce high quality mattresses and divans.
Highgrove Beds is based in Liversedge, a small town in West Yorkshire which is easily accessible by public transport.
What You’ll Do
You will learn all about working in a busy sales department.
The Role & Your Responsibilities
- Dealing with customer queries
- Responding to customer emails
- Daily data entry of orders via Sage
- Transferring data from one source to another
- Quality checking data entered by the team
Training Outcome On completion the successful candidate will have the opportunity to work towards a Business Administrator Level 3 or Customer Service Specialist Level 3 depending on job role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non‑judgemental attitude
Qualifications
- GCSE English – Grade 4 (Desired)
- GCSE Maths – Grade 4 (Desired)
- Course Information
Course: Customer Service Practitioner (Level 2). Route: Sales, Marketing and Procurement. Apprenticeship Level: Intermediate.
- Working Arrangements
- Working Week: Monday to Friday, 9.00am to 5.00pm
- Expected Duration: 1Year3Months
- Training Provider: National Business College Limited
- #J-18808-Ljbffr
Customer Service Apprentice employer: HIGH GROVE BEDS LTD
Highgrove Beds Ltd is an excellent employer that prioritises employee development and offers a supportive work environment in the heart of Liversedge, West Yorkshire. With a commitment to competitive salaries and opportunities for professional growth, including pathways to Business Administrator or Customer Service Specialist qualifications, employees can thrive while contributing to a company renowned for its high-quality products. Join us to be part of a dedicated team where your skills will be nurtured and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like HIGH GROVE BEDS LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like HIGH GROVE BEDS LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at HIGH GROVE BEDS LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join HIGH GROVE BEDS LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at HIGH GROVE BEDS LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by HIGH GROVE BEDS LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at HIGH GROVE BEDS LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
