Reception Team Leader in Nottingham

An exciting opportunity has arisen for a Reception Team Leader to join our dynamic forward thinking busy inner city GP Practice.

We are seeking an experienced professional with a passion for healthcare administration and a proven track record in team management.

As the Reception Team Leader, your primary responsibility will be to ensure the seamless operation of all administrative processes within the practice.

Main duties of the job

• Manage the reception area and reception team.
• Coordinate leave requests and ensure cover is in place.
• Assign daily administrative duties.
• Manage the daily workload and provide guidance on completion.
• Act as the point of contact for the reception team.
• Act as the point of contact for GPs for reception support.
• Oversee the practice website.

About us

We have two GP Partners complemented by a Primary Care Practitioner, GP Trainees and a friendly reception team. We have full access to a range of ARRS staff including a Care Coordinator, General Practice Assistant, First Contact Physiotherapist, Clinical Pharmacist and Pharmacy Technician.

Consistently high QOF achievers.

Benefits

We are able to offer:

• Enrolment in the NHS pension scheme.
• Annual leave starting at 5.6 weeks.
• Friendly practice team and support within your role.

Job responsibilities

Job summary: To manage the reception area and reception team.

Job responsibilities:

• Assign daily administrative duties.
• Co‑ordinate leave requests and ensure cover is in place.
• Manage the daily workload and provide guidance on completion.
• Act as the point of contact for the reception team.
• Act as the point of contact for GPs for reception support.

Patient services:

• Deal with low level complaints in accordance with practice complaints procedure.
• Ensure patient information boards are maintained and up to date.
• Review and update of Non‑NHS services.
• Update and maintain social media presence.
• Update and maintain the practice website.
• Support annual Flu Clinics by coordinating the administration, patient flow, coding, refusals.
• Attend and support coordination of the Patient Participation Group.

Finance: Oversee the recording of petty cash transactions and ensure patients are aware of the associated charges of private work.

Employed staff:

• Provide induction training of new admin staff and ongoing review.
• Delegate tasks but ensure expectations are clearly communicated.
• Set up non‑clinical staff with appropriate IT log ins, e.g. SystmOne, Docman, Accurx, smartcards.
• Ensure practice policies are followed and accurate records are kept, with particular reference to appointments, messages, visits, post, and patient registration, repeat prescriptions, filing systems, births and deaths.
• Liaise with Practice Manager/Deputy Practice Manager concerning staffing levels and organisation of workload.
• Inform the Practice Manager immediately of any backlog of work.
• Liaise with other members of the primary health care team, outside agencies and the patient participation group as required.
• Your emphasis on support and training will empower each team member to excel in their respective roles.

Person Specification

Qualifications

• GCSE A‑C in English and Maths.
• Good IT skills using MS Office.

Experience

• Must be able to demonstrate at interview, good telephone manner and empathetic way of dealing with the patients.
• Exceptional timekeeping skills.
• Flexibility.
• Experience of dealing with the general public in challenging situations is essential.
• Experience of telephone and face to face contact is necessary.
• Excellent computer skills are required.
• Ideally you will have some NHS experience and have worked in a GP Surgery.
• Experience in managing a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.