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For Companies At a Glance
- Tasks: Provide exceptional customer support and manage private medical insurance claims.
- Company: Join Westfield Health Group, a leader in holistic health services across 11 countries.
- Benefits: Starting salary of £24,480, flexible working, health cash plan, and gym access.
- Why this job: Make a real difference by helping customers during their most vulnerable moments.
- Qualifications: GCSE English grade 5 or above, strong communication skills, and a team player.
- Other info: Enjoy a supportive workplace with a focus on inclusivity and career development.
The predicted salary is between 24000 - 26000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we're in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported, as demonstrated by our achievement of the prestigious Investors in People Gold accreditation.
About The Role
Our Customer Support and PHI Advisors provide exceptional service while providing customers with a caring and proactive support service. Handling a variety of customer enquiries, resolving complaints, managing high value claims and identifying and investigating fraudulent activity, our Customer Support and PHI Advisors help our customers in some of their most vulnerable moments.
As part of a team of 6, you will have an 8-week training plan in our central Sheffield office. After this you will be able to work flexibly in a hybrid capacity with the potential to work a condensed working week.
Your Responsibilities
- Handle inbound emails, taking accountability to resolve customer queries and provide up to date information about products, services and policies.
- Conduct inbound and outbound calls relating to private medical insurance claims.
- Assess medical insurance claims against underwriting principles and policy terms, carrying the approved claim through to completion ensuring payments are made on time and the customer kept informed throughout.
- Liaise with hospitals healthcare providers and internal colleagues when required.
- Conduct account administration including issuing policy renewals in line with regulatory timeframes.
- Ensure compliance with data protection and regulatory standards.
What You'll Bring
- English GCSE grade 5 above or equivalent.
- Ability to handle enquiries across multiple channels ensuring timely and accurate responses.
- Skilled in assessing and processing private medical insurance claims in line with policy terms and regulatory requirements.
- Committed to delivering exceptional customer service, consistently achieving high levels of customer satisfaction through effective communication and problem-solving.
- Articulate with strong communication skills (oral and written) and high attention to detail.
- PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite.
- A positive and flexible attitude with the ability to work well in a team.
Salary, Perks & Benefits
- Starting salary of £24,480.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Health Cash Plan.
- Westfield Rewards.
- Surgery Choices Insurance.
- Matched pension scheme.
- Employee Assistance Programme.
- Corporate Bonus Scheme.
- Free use of onsite gym.
- Enhanced maternity/paternity/adoption pay.
- Long service awards.
- Flexible Working (including working from home).
- Cycle to work scheme.
- Electric car scheme.
- Income protection scheme.
- Death in service.
- Fruit and onsite refreshments.
Next Steps And Support
If you think you fit the bill, we would love to hear from you. Please note, while we welcome global talent, we're currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Customer Support in Sheffield employer: High Five Health Promotion
Contact Detail:
High Five Health Promotion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Westfield Health Group's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview, especially around resolving complaints and managing claims.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and concisely. Remember, as a Customer Support Advisor, you'll need to demonstrate how you can effectively communicate with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Support in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Customer Support role. We want to see how you embody our values of care, teamwork, and exploration!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: If you've got experience in customer service or handling insurance claims, make sure to spotlight that in your application. We love seeing how you’ve tackled challenges and provided exceptional service in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Westfield Health Group!
How to prepare for a job interview at High Five Health Promotion
✨Know the Company Values
Before your interview, take some time to understand Westfield Health Group's values: care, teamwork, exploration, and ownership. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Prepare for Customer Scenarios
As a Customer Support and PHI Advisor, you'll be handling various customer enquiries and complaints. Think of specific situations where you've successfully resolved issues or provided exceptional service. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Brush Up on Medical Insurance Knowledge
Familiarise yourself with basic concepts of private medical insurance and claims processing. Understanding the terminology and common practices will not only boost your confidence but also show the interviewer that you're proactive and serious about the role.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to practice answering common interview questions with a friend to ensure you come across as confident and articulate.