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- Tasks: Lead onsite Active Space operations and deliver a top-notch wellbeing programme.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Enjoy a competitive salary, pension scheme, health cash plan, and generous annual leave.
- Other info: Flexible part-time role with opportunities for personal growth in a supportive environment.
- Why this job: Make a real impact on employee wellbeing while working with a global sports client.
- Qualifications: CIMSPA/REPS Level 2 & 3 in Fitness Instructing, strong fitness background, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion, and UK Health and Wellbeing, proudly providing holistic health and wellbeing services and active spaces across 11 countries.
Location: London, UK
Hours: Part-time - 20 hours per week
About The Role
You will take the lead in delivering our onsite Active Space operations at a major corporate facility in London, ensuring a smooth, high-quality experience for employees and visitors. In this role, you’ll be responsible for operational performance, service excellence and maintaining a strong commercial focus. Working with a global sports client with headquarters in both London and the Netherlands, you’ll play a key role in nurturing the partnership. Through clear communication and close collaboration, you’ll bring their wellbeing programme to life; coordinating onsite activities and supporting occasional offsite events to ensure a consistent, impactful experience.
Your Responsibilities
- Oversee the daily operation, management and coordination of the Active Space, and support the delivery of the wider wellbeing programme.
- Work closely with the client and their European HQ team to plan and deliver a full wellbeing calendar of events and campaigns.
- Maintain and update onsite policies and procedures, including NOPs, risk assessments, and rules and regulations.
- Provide high-quality advice and guidance during sport activations, classes and general floor engagement.
- Manage, support and promote the digital member management system, including sign-ups, class bookings and sport activity administration via the Sports App.
- Carry out initial gym assessments, 1:1 review sessions and personalised plan evaluations to drive engagement and achieve the best outcomes for users.
What You’ll Bring
- CIMSPA / REPS L2 & 3 in Fitness Instructing & Personal Training or equivalents.
- A strong fitness background, with experience of working in a corporate or commercial fitness environment.
- Competent computer user with strong written and oral communication skills.
- Driven and passionate about all aspects of fitness and wellbeing, taking an enthusiastic and flexible approach.
- A self-starter, able to work on your own initiative, and have a good eye for detail.
- Ability to develop effective working relationships internally and externally.
- Experience in teaching group fitness classes with emphasis on helping improve technique and ability.
- Personal training / coaching experience.
- Good presentation skills with the confidence to deliver to senior stakeholders.
Salary, Perks & Benefits
- Competitive salary based on experience.
- Pension scheme with Nest.
- Health Cash Plan.
- Westfield Rewards.
- Surgery Choices insurance plan.
- 25 days (pro-rata) annual leave plus 1 in lieu of Christmas period.
We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Operations Manager - Sports employer: High Five Health Promotion
Contact Detail:
High Five Health Promotion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Sports
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and wellbeing industry, especially those who might have insights into the Operations Manager role. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your passion! When you get the chance to meet potential employers or clients, let your enthusiasm for fitness and wellbeing shine through. Share your ideas on how you’d enhance their Active Space operations – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company’s wellbeing programmes and their approach to fitness. Tailor your responses to show how your experience aligns with their goals. We want to see that you’re not just a fit for the role, but also for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager - Sports
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in fitness and wellbeing, and how it aligns with our mission at Westfield Health Group. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves working closely with clients and stakeholders, it's crucial to demonstrate your strong written and oral communication skills. Use clear, concise language in your application to show us you can effectively convey ideas and engage with others.
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved managing operations or coordinating events, especially in a corporate fitness environment. We love seeing candidates who have hands-on experience that can contribute to our Active Space operations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at High Five Health Promotion
✨Know Your Stuff
Make sure you’re well-versed in the operations of Active Spaces and the wellbeing programmes. Research Westfield Health Group and their approach to fitness and wellbeing, so you can speak confidently about how your experience aligns with their goals.
✨Showcase Your Communication Skills
Since this role involves working closely with clients and stakeholders, be prepared to demonstrate your communication prowess. Share examples of how you've effectively collaborated in previous roles, especially in a corporate fitness environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage operations. Think of specific situations where you’ve had to overcome challenges in fitness management or event coordination, and be ready to discuss them in detail.
✨Highlight Your Passion for Fitness
Let your enthusiasm for fitness and wellbeing shine through. Talk about your personal training experiences and how they’ve shaped your approach to helping others achieve their fitness goals. This will show that you’re not just qualified, but genuinely passionate about the role.