Operations Manager - Sports in London

Westfield Health Group is home to Westfield Health, High Five Health Promotion, and UK Health and Wellbeing, proudly providing holistic health and wellbeing services and active spaces across 11 countries.

Location: London, UK

Hours: Part-time - 20 hours per week

About The Role: You will take the lead in delivering our onsite Active Space operations at a major corporate facility in London, ensuring a smooth, high‐quality experience for employees and visitors. In this role, you will be responsible for operational performance, service excellence and maintaining a strong commercial focus. Working with a global sports client with headquarters in both London and the Netherlands, you will play a key role in nurturing the partnership. Through clear communication and close collaboration, you will bring their wellbeing programme to life; coordinating onsite activities and supporting occasional offsite events to ensure a consistent, impactful experience.

Your Responsibilities:

• Oversee the daily operation, management and coordination of the Active Space, and support the delivery of the wider wellbeing programme.
• Work closely with the client and their European HQ team to plan and deliver a full wellbeing calendar of events and campaigns.
• Maintain and update onsite policies and procedures, including NOPs, risk assessments, and rules and regulations.
• Provide high‐quality advice and guidance during sport activations, classes and general floor engagement.
• Manage, support and promote the digital member management system, including sign‐ups, class bookings and sport activity administration via the Sports App.
• Carry out initial gym assessments, 1:1 review sessions and personalised plan evaluations to drive engagement and achieve the best outcomes for users.

What You'll Bring:

• CIMSPA / REPS L2 & 3 in Fitness Instructing & Personal Training or equivalents.
• A strong fitness background, with experience of working in a corporate or commercial fitness environment.
• Competent computer user with strong written and oral communication skills.
• Driven and passionate about all aspects of fitness and wellbeing, taking an enthusiastic and flexible approach.
• A self‐starter, able to work on your own initiative, and have a good eye for detail.
• Ability to develop effective working relationships internally and externally.
• Experience in teaching group fitness classes with emphasis on helping improve technique and ability.
• Personal training / coaching experience.
• Good presentation skills with the confidence to deliver to senior stakeholders.

Salary, Perks & Benefits:

• Competitive salary based on experience.
• Pension scheme with Nest.
• Health Cash Plan.
• Westfield Rewards.
• Surgery Choices insurance plan.
• 25 days (pro‐rata) annual leave plus 1 in lieu of Christmas period.

We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.