At a Glance
- Tasks: Create a welcoming wellness environment and model exceptional hospitality standards.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Competitive salary, 25 days leave, healthcare plans, and wellness rewards.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the face of wellness at a global tech giant and make a real impact.
- Qualifications: 3+ years in user-focused environments and a passion for holistic wellbeing.
The predicted salary is between 35000 - 35000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About The Role
Our client, a global tech giant recognised as the world’s most widely used search platform, are looking for a Hospitality Ambassador for a new, innovative site in Central London. We are looking for the type of person that can build a wellness environment that provides safety, comfort and consistency, reflecting what the users of the facility deserve. You will be the face of our campus wellness experience. Not just in the moments you are present, but in the standard you set and the capability you build in the people around you. The Coaches, Pool Attendants, and Vendor Partners will take their cue from how you move through the space, how you read a room, how you make the small moments land.
Your Responsibilities
- Create a consistently welcoming environment across the entire wellness space
- Role-model exceptional hospitality standards for the wider campus team
- Ensure every user feels seen, heard, and valued through intentional interactions
- Maintain and elevate the quality of the space, systems, and service delivery
- Build capability in others through presence, example, and consistent behaviours
- Communicate clearly and appropriately with users, colleagues, vendors, and stakeholders
What You’ll Bring
- 3+ years of building environments focused on the users wellbeing.
- A passion to ensure service is always at its peak.
- Curiosity about people and your users, use feedback to improve services and environment.
- Ability to confidently and calmly communicate with users, vendors and clients, ensuring your language meets them at their level.
- A passion for holistic wellbeing and fitness.
Salary, Perks & Benefits
- Up to 35,000.00 GBP dependent on experience.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme
- Healthcare cash plan
- Surgical Options plan
- Westfield Rewards
- Access to health and wellbeing
We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Hospitality Ambassador in London employer: High Five Health Promotion
Westfield Health Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of London. As a Hospitality Ambassador, you will not only enjoy competitive benefits such as a generous annual leave policy and healthcare plans but also thrive in a culture that prioritises employee growth and wellbeing. Join us in creating a welcoming atmosphere where your contributions are valued and recognised, making a meaningful impact on the wellness experience of our clients.
Contact Details:
High Five Health Promotion Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Ambassador in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Hospitality Ambassador, you'll need to connect with various people. Role-play with a friend or family member to get comfortable with different scenarios and questions that might come up during the interview.
✨Tip Number 3
Showcase your passion for wellbeing! Be ready to share personal experiences or initiatives you've taken to promote wellness in your previous roles. This will demonstrate that you truly align with the company's values and mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Ambassador in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality and wellbeing shine through. We want to see how much you care about creating a welcoming environment and making every user feel valued.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Hospitality Ambassador role. Highlight your experience in building wellness environments and how you've made a positive impact in previous roles.
Be Clear and Concise:Keep your language clear and to the point. We appreciate straightforward communication, so make sure your application is easy to read and gets straight to the heart of why you’re the perfect fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at High Five Health Promotion
✨Know the Company Inside Out
Before your interview, take some time to research Westfield Health Group and their values. Understand their commitment to holistic health and wellbeing, and think about how you can embody those values as a Hospitality Ambassador. This will show that you're genuinely interested in the role and align with their mission.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences where you've created welcoming environments or provided exceptional service. Think about specific situations where you made users feel valued and heard. This will help demonstrate your ability to role-model the hospitality standards they’re looking for.
✨Practice Clear Communication
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could encounter as a Hospitality Ambassador, ensuring you can adapt your language to meet different audiences.
✨Emphasise Your Passion for Wellbeing
Be ready to discuss your passion for holistic wellbeing and fitness. Share any relevant experiences or initiatives you've been involved in that reflect this passion. This will not only highlight your suitability for the role but also resonate with the company’s focus on creating a wellness environment.
