At a Glance
- Tasks: Lead a dynamic team and oversee wellbeing facilities while promoting health and wellness.
- Company: Join Westfield Health Group, a leader in holistic health services across 11 countries.
- Benefits: Enjoy a competitive salary, generous leave, health cash plan, and pension contributions.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives through innovative wellbeing programmes and community engagement.
- Qualifications: Degree in Sports Management or related field, plus relevant certifications and experience.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we're in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About The Role
The General Manager will be the main site contact lead who includes overseeing facility operations, ensuring high standards of customer service, leading a multidisciplinary team and implementing innovation through a research-based Wellbeing Programme and providing growth to the on-site Active Space and Wellbeing programme. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the General Manager supports our mission by working closely with the Account Manager as part of a highly energised team, who will be responsible for the day to day operations of the contract, maintaining H&S standards, managing the onsite team, delivering a collaborative wellbeing programme and assisting with the innovation of new services whilst maintaining consistent customer service levels. They will need to be confident, outgoing and capable of promoting the services to employees and relevant stakeholders. The offering includes Active Space, treatment room, wellbeing communities other onsite services and is a Monday to Friday onsite role.
Your Responsibilities
- Facility Management: Oversee the maintenance and operation of onsite wellbeing facilities across the estate, which includes face to face and remote management through the relevant teams and stakeholders. Coordinate scheduling & services to ensure maximum utilisation of all facilities.
- Team Leadership: Recruit, train, and manage a multidisciplinary team across all facilities.
- Customer Service: Develop strong relationships with participants and stakeholders through effective communication and collaboration.
- Financial Management: Monitor expenditures and ensure financial sustainability.
- Health and Safety: Develop and implement safety protocols and emergency procedures.
- Community Engagement: Organize employee events and collaborative initiatives with relevant stakeholders across the business.
Some national travel across sites will be expected.
What You’ll Bring
- Bachelor’s degree in Sports Management, Physical Education, Health and Wellness, or a related field.
- Relevant professional certifications (e.g., fitness instructor, personal trainer).
- NEBOSH, IOSH, CMIOSH or any health and safety related qualification.
- Minimum of 2+ years of experience in Health Club management or Corporate Wellbeing.
- Leadership and Management: Strong ability to lead and manage teams, self-motivated & proactive with excellent organizational and decision-making skills.
- Communication: Effective written and verbal communication skills, with the ability to engage and motivate a diverse audience and the ability to build strong relationships with key stakeholders across the business.
- Program Development: Creative and innovative approach to developing fitness and wellbeing programs.
- Customer Service: Commitment to providing exceptional customer service and building positive relationships.
- Financial Acumen: Ability to manage budgets, financial planning, and reporting.
- Health and Safety Knowledge: Understanding of health and safety regulations and best practices.
Salary, Perks & Benefits
- Salary - £40,000 per annum.
- 37.5 hours per week.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Health Cash Plan.
- Westfield Rewards.
- Pension plan with contributions.
Next Steps And Support
If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we're currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
General Manager in London employer: High Five Health Promotion
ROVA Health is an exceptional employer that fosters a dynamic and collaborative work culture, where mid-senior Project Managers can thrive in their roles. With a strong emphasis on employee growth and development, you will have access to unique opportunities for professional advancement while working alongside dedicated teams in a fast-paced environment. The company's commitment to embedding change and delivering impactful results makes it a rewarding place to contribute your skills and expertise.
Contact Details:
High Five Health Promotion Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like High Five Health Promotion.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at High Five Health Promotion.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like High Five Health Promotion, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at High Five Health Promotion.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at High Five Health Promotion.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to High Five Health Promotion. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at High Five Health Promotion. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at High Five Health Promotion
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research High Five Health Promotion’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
