At a Glance
- Tasks: Lead a dynamic team to deliver premium wellness experiences in our Liquid Studio.
- Company: Join a high-profile global company focused on employee wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Other info: Flexible working arrangements and opportunities for professional growth.
- Why this job: Make a real impact on corporate wellness while working in a vibrant environment.
- Qualifications: Experience in swimming coaching and strong communication skills required.
The predicted salary is between 34000 - 34000 £ per year.
You will provide world‑class, premium, Corporate Client wellbeing experiences within our ‘Liquid Studio’ for a high‑profile global company in Central London. You will lead an experienced multi‑disciplinary team, delivering wellness services that will optimise the social, physical and psychological wellbeing of employees across the campus. You will lead the end‑to‑end delivery of our aquatic experience, inclusive, but not exclusive to, technical coaching, physical conditioning, and restorative sessions such as Floating Meditation, Sound Healing and pop‑up Flow Yoga. You will create a wellness sanctuary that provides a high‑touch, hospitality‑led, anticipatory, frictionless and deeply integrated experience, to every employee that interacts with our services.
Your Responsibilities
- Work closely with the Site Operations Manager to ensure Client, Partner and commercial objectives are met/exceeded and you will have direct line management responsibility for the multidisciplinary Pool team.
- Oversee the daily operation, maintenance, and safety of the Liquid Studio environment, changing areas, associated storage and all services delivered.
- Conduct, and support your team to conduct, all required audits, maintenance checks of the pool, changing area and applicable surrounding environments.
- Create and report on all required metrics and KPIs for your area of responsibility.
- Ensure an unwavering commitment to a premium user experience, ensuring that all scheduled and unscheduled services are delivered with frictionless and anticipatory execution.
- Ensure a pristine, safe, and hospitality‑led environment for all employees, while seamlessly integrating aquatic programs into the Client’s broader corporate wellness and culture initiatives.
- Actively design and deliver the Liquid Studio services schedule and calendar of events.
- Ensure that all equipment is well maintained and the environment achieves the highest level of cleanliness, at all times.
- Support, and actively deliver, pool based classes, coaching, activities and experiences.
What You’ll Bring
- Flexible to working arrangements.
- Enhanced DBS (or willingness to obtain).
- Strong communication skills and a positive coaching attitude.
- Ability to swim and teach all four strokes.
- G‑suite experience and competent - drive, docs, sheets.
- Exceptional Customer service skills with a proven track record.
- Swim England Level 1 Coaching (minimum); Level 2 preferred or willingness to obtain.
- Valid NPLQ (National Pool Lifeguard Qualification) issued by the Royal Life Saving Society UK (RLSS UK) and requalified every 2 years, including CPR, AED and first aid training.
- Swim England Safeguarding Certificate (or willingness to complete within 3 months).
- Aqua Aerobics experience and CIMSPA accredited qualification.
- Pool / class instructor certifications - varied competencies accepted.
- Fitness qualification (PT level 3 or above) would be beneficial.
- Multi‑Sports Coaching certifications would be beneficial.
- Demonstrable experience delivering services within a high‑end Corporate, retail or luxury environment.
- Experience managing teams in a wellness/fitness environment.
- Demonstrable operational delivery experience in high energy, fast paced environments, ideally including wellness events and social activations.
- A proven track record of successfully working independently to establish personal and team training needs, develop interventions to meet these needs, and deliver high‑quality service.
- Proven experience of developing effective working relationships and influencing/leading employees.
Salary, Perks & Benefits
- Salary - £34,000 per annum.
- 40 hours per week.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Health Cash Plan.
- Westfield Rewards.
- Pension plan with contributions.
EEO Statement
We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Pool Operations Lead in Harrow employer: High Five Health Promotion
As a Pool Operations Lead in Central London, you will be part of a dynamic and inclusive work culture that prioritises employee wellbeing and personal growth. Our commitment to providing premium wellness experiences is matched by our dedication to employee development, offering opportunities for training and certifications in a high-end corporate environment. With competitive benefits, including a health cash plan and generous annual leave, we strive to create a supportive and rewarding workplace for all team members.
Contact Details:
High Five Health Promotion Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pool Operations Lead in Harrow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what they stand for. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or examples of your work that highlight your experience in wellness and aquatic services. It’s a great way to back up what you say and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Pool Operations Lead in Harrow
Some tips for your application 🫡
Show Your Passion for Wellness:When you're writing your application, let your enthusiasm for wellness and aquatic experiences shine through. We want to see how you can contribute to creating that premium experience for our clients!
Tailor Your Experience:Make sure to highlight your relevant experience in wellness, coaching, or any high-end environments. We love seeing how your background aligns with the role of Pool Operations Lead, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at High Five Health Promotion
✨Know Your Wellness Stuff
Make sure you brush up on the latest trends in wellness and aquatic experiences. Be ready to discuss how you can create a premium environment that enhances employee wellbeing, as this role is all about delivering top-notch services.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-energy environments. Highlight your experience in coaching and developing others, as well as how you’ve maintained a positive atmosphere while achieving operational goals.
✨Get Familiar with the Metrics
Understand the key performance indicators (KPIs) relevant to pool operations and wellness services. Be ready to discuss how you would track and report on these metrics to ensure a seamless experience for clients.
✨Demonstrate Your Customer Service Prowess
Think of specific instances where you’ve gone above and beyond for customers in a luxury or corporate setting. This role requires exceptional customer service skills, so be prepared to share your success stories and how they align with creating a hospitality-led environment.
