At a Glance
- Tasks: Lead a dynamic team to deliver premium wellness experiences in our Liquid Studio.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Enjoy a competitive salary, generous leave, health cash plan, and pension contributions.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on employee wellbeing in a vibrant corporate environment.
- Qualifications: Experience in coaching, strong communication skills, and a passion for wellness.
The predicted salary is between 34000 - 34000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About The Role
You will provide world‑class, premium, Corporate Client wellbeing experiences within our ‘Liquid Studio’ for a high‑profile global company in Central London. You will lead an experienced multi‑disciplinary team, delivering wellness services that will optimise the social, physical and psychological wellbeing of employees across the campus. You will lead the end‑to‑end delivery of our aquatic experience, inclusive, but not exclusive to, technical coaching, physical conditioning, and restorative sessions such as Floating Meditation, Sound Healing and pop‑up Flow Yoga. You will create a wellness sanctuary that provides a high‑touch, hospitality‑led, anticipatory, frictionless and deeply integrated experience, to every employee that interacts with our services.
Your Responsibilities
- Work closely with the Site Operations Manager to ensure Client, Partner and commercial objectives are met or exceeded and you will have direct line management responsibility for the multidisciplinary Pool team.
- Oversee the daily operation, maintenance and safety of the Liquid Studio environment, changing areas, associated storage and all services delivered.
- Conduct, and support your team to conduct, all required audits and maintenance checks of the pool, changing area and applicable surrounding environments.
- Create and report on all required metrics and KPIs for your area of responsibility.
- Ensure an unwavering commitment to a premium user experience, ensuring that all scheduled and unscheduled services are delivered with frictionless and anticipatory execution.
- Ensure a pristine, safe and hospitality‑led environment for all employees, while seamlessly integrating aquatic programmes into the Client’s broader corporate wellness and culture initiatives.
- Actively design and deliver the Liquid Studio services schedule and calendar of events.
- Ensure that all equipment is well maintained and the environment achieves the highest level of cleanliness at all times.
- Support and actively deliver pool‑based classes, coaching, activities and experiences.
What You’ll Bring
- Flexible to working arrangements
- Enhanced DBS (or willingness to obtain)
- Strong communication skills and a positive coaching attitude
- Ability to swim and teach all four strokes
- G‑suite experience and competence – drive, docs, sheets
- Strong communication skills both written and verbal
- Exceptional customer service skills with a proven track record
- Swim England Level 1 Coaching (minimum); Level 2 preferred or willingness to obtain
- Valid NPLQ (National Pool Lifeguard Qualification) issued by the Royal Life Saving Society UK (RLSS UK) and requalified every 2 years, including CPR, AED and first aid training.
- Swim England Safeguarding Certificate (or willingness to complete within 3 months)
- Aqua Aerobics experience and CIMSPA accredited qualification
- Pool / class instructor certifications – varied competencies accepted
- Fitness qualification (PT level 3 or above) would be beneficial
- Multi‑sports coaching certifications would be beneficial
- Demonstrable experience delivering services within a high‑end Corporate, retail or luxury environment
- Experience managing teams in a wellness/fitness environment
- Demonstrable operational delivery experience in high energy, fast‑paced environments, ideally including wellness events and social activations
- A proven track record of successfully working independently to establish personal and team training needs, develop interventions to meet these needs and deliver high‑quality service.
- Proven experience of developing effective working relationships and influencing/leading employees.
Salary, Perks & Benefits
- Salary – £34,000 per annum
- 40 hours per week
- 25 days annual leave plus 1 day in lieu of Christmas period
- Health Cash Plan
- Westfield Rewards
- Pension plan with contributions
Next Steps And Support
If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Pool Manager in Harrow employer: High Five Health Promotion
Westfield Health Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of Central London. As a Pool Manager, you will lead a talented team in delivering premium wellness experiences, with ample opportunities for professional growth and development. Our commitment to employee wellbeing is reflected in our generous benefits package, including a health cash plan and 25 days of annual leave, ensuring that you thrive both personally and professionally.
Contact Details:
High Five Health Promotion Recruitment Team
