At a Glance
- Tasks: Lead a world-class wellbeing experience for a high-profile global organisation.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Up to £42,000 salary, 25 days leave, healthcare plans, and wellness perks.
- Other info: Inclusive workplace committed to employee development and wellbeing.
- Why this job: Shape innovative wellbeing services and lead a high-performing team in a dynamic environment.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About The Role
You will lead a premium, world‑class Corporate Client Wellbeing experience for a high‑profile global organisation, owning the operational and commercial delivery of services, events and projects while bringing energetic, thoughtful and accountable leadership to both your team and the experience you create. With an unwavering commitment to maintaining a Wellness Sanctuary that elevates social, physical and psychological wellbeing across studios, pool, MUGA and recovery spaces, you’ll build an environment where excellence is the norm and your team can execute with creative autonomy and relentless quality. You’ll shape high‑performing teams and pioneering services that push the boundaries of corporate wellbeing, while collaborating with leaders and contributors across EMEA to deliver service excellence. If you thrive in high‑energy, high‑performance settings and have deep experience optimising people, operations and commercials, this is where you belong.
Your Responsibilities
- Collaborate with the Senior Performance Manager to design, implement and evaluate operational strategy that consistently meets or exceeds Client, Partner and commercial objectives.
- Build strong, mutually beneficial relationships with Clients, Partners, Vendors and the wider Westfield Health EMEA team to drive long‑term contract success and cross‑pollinate best practice.
- Lead the creation and maintenance of a premium Wellness Sanctuary Experience across all site spaces, optimising social, physical and psychological wellbeing.
- Produce and communicate monthly site plans, including programme roadmap updates, innovation opportunities, service improvements and performance insights.
- Provide visible, effective leadership to structure, develop and motivate a high‑performing team, using a high‑challenge, high‑support approach.
- Work collaboratively with internal teams (HR, finance, IT, propositions, marketing, CSR) and external stakeholders (suppliers, contractors, specialists) to deliver and evolve the wellbeing proposition.
- Drive operational excellence through continuous performance review, efficiency creation and proactive problem‑solving.
- Deliver regular reporting to the Senior Performance Manager, summarising current and forecasted performance across key site metrics and roadmap progress.
What You’ll Bring
- Proven ability to build trusted, strategic relationships with internal and external stakeholders, including clients, partners, suppliers and cross‑functional teams.
- Experience leading teams and managing resources across multiple functions or reporting lines to deliver high‑quality outcomes.
- Strong background in managing business‑to‑business commercial partnerships and contracts, ensuring successful delivery through third‑party suppliers and vendors.
- Demonstrated capability in leading premium onsite hospitality operations.
- Skilled in developing, implementing and evaluating operational plans, budgets and performance targets within an insight‑led, evidence‑based culture.
- Exceptional communication and influencing skills, with commercial acumen to analyse, interpret and present data clearly to stakeholders at all levels.
- Highly motivated, resilient and detail‑driven, with the ability to juggle multiple projects, challenge the status quo, innovate and maintain excellence under pressure.
- Strong project management capability, supported by a growth mindset, accountability, and a desire to continuously improve ways of working; IT proficiency is desirable.
Salary, Perks & Benefits
Up to £42,000 per annum dependent on experience. 25 days annual leave plus 1 in lieu of Christmas period. Matched pension scheme Healthcare cash plan Surgical Options plan Westfield Rewards Access to health and wellbeing.
Next Steps And Support
If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Operations Manager - Fitness in Harrow employer: High Five Health Promotion
Westfield Health Group is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture in the heart of Central London. With a strong emphasis on employee wellbeing, professional development, and collaborative teamwork, we empower our staff to thrive in a high-energy environment while delivering world-class corporate wellbeing services. Our commitment to recognising and supporting our colleagues ensures that every team member feels valued and connected, making Westfield Health a truly rewarding place to work.
Contact Details:
High Five Health Promotion Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Fitness in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and wellbeing industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for health and wellbeing shine through. Share your ideas on creating a premium Wellness Sanctuary and how you can lead a high-performing team. Be memorable!
✨Tip Number 3
Research the company culture! Westfield Health Group values inclusivity and teamwork, so make sure you understand their ethos. Tailor your conversations to reflect how you embody these values and how you can contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Westfield Health family. Don’t miss out!
We think you need these skills to ace Operations Manager - Fitness in Harrow
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let your enthusiasm for health and wellbeing shine through. We want to see how you connect with our mission and values, so share your personal experiences or insights that align with creating a premium Wellness Sanctuary.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in operations management and team leadership. We’re looking for specific examples of how you've driven excellence in previous roles, so don’t hold back on the details!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at High Five Health Promotion
✨Know Your Wellness Sanctuary
Familiarise yourself with the concept of a Wellness Sanctuary and how it relates to the role. Be ready to discuss how you would enhance social, physical, and psychological wellbeing in the workplace, showcasing your understanding of holistic health services.
✨Showcase Your Leadership Style
Prepare to articulate your leadership approach, especially in high-energy environments. Think about examples where you've motivated teams and driven performance, and be ready to explain how you balance high-challenge with high-support.
✨Build Relationships
Highlight your experience in building strategic relationships with clients, partners, and vendors. Come prepared with specific examples of how you've successfully collaborated across functions to achieve common goals, as this is crucial for the role.
✨Data-Driven Decision Making
Be ready to discuss how you use data to inform operational strategies. Prepare to share instances where you've analysed performance metrics and made evidence-based decisions that led to improved outcomes, demonstrating your commercial acumen.
