At a Glance
- Tasks: Lead a dynamic team to create an exceptional wellbeing experience in a Multi-Use Games Area.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Enjoy a competitive salary, generous leave, healthcare perks, and wellness resources.
- Other info: Be part of an inclusive team that values connection, development, and recognition.
- Why this job: Make a real impact on employee wellbeing in a vibrant, supportive environment.
- Qualifications: Multi-sports coaching certifications and experience in premium wellness or hospitality settings.
The predicted salary is between 34000 - 34000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
Location: Central London (New Site)
About The Role
You will deliver a world‑class, premium wellbeing experience within our Multi-Use Games Area (MUGA) for a high‑profile global company in Central London, leading a multi‑disciplinary team to elevate the social, physical and psychological wellbeing of employees across the campus. You’ll own the end‑to‑end delivery of sports, events, tournaments, competitions, classes and a wide range of MUGA‑led activations, creating a high‑touch, hospitality‑driven wellness sanctuary where every individual feels seen, heard and valued. As part of a wider team across our London campus and EMEA locations, you’ll help shape an integrated, frictionless experience that sets a new standard for corporate wellbeing.
Your Responsibilities
- Work closely with the Site Operations Manager to meet and exceed all Client, Partner and commercial objectives.
- Lead, support and develop the multidisciplinary MUGA team, ensuring all members hold required certifications and training.
- Oversee the daily operation, maintenance and safety of the MUGA, including storage areas, changing spaces and all associated services.
- Conduct and oversee all audits, maintenance checks and cleanliness standards to ensure a pristine, safe and high‑quality environment.
- Design, deliver and continuously evolve the MUGA service schedule, including activations, coaching, events, tournaments and competitions.
- Create, track and report on all key metrics and KPIs, ensuring frictionless, anticipatory and premium user experiences.
- Build strong, positive relationships with internal and external campus stakeholders to ensure seamless service delivery and integration with wider wellness initiatives.
What You’ll Bring
- Multi‑sports coaching certifications with experience leading group activations such as football, basketball, tennis or volleyball.
- CPR, AED and First Aid training, with willingness to complete within one month if not already held.
- Valid NPLQ (or willingness to obtain) and Swim England Safeguarding certification.
- Demonstrable experience delivering services in high‑end corporate, luxury, hospitality or premium wellness environments.
- Proven experience managing teams and delivering high‑energy operational services, including sports, tournaments, events and activations.
- A track record of independently identifying training needs, developing interventions and delivering high‑quality, people‑centred experiences.
- Strong interpersonal skills with the ability to influence, build rapport, command a room and create environments that elevate social, physical and psychological wellbeing.
Salary, Perks & Benefits
- Up to £34,000.00 dependent on experience
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme
- Healthcare cash plan
- Surgical Options plan
- Westfield Rewards
- Access to health and wellbeing resources
EEO Statement
Westfield Health Group is a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Operations Lead - Multi-Use Games Area in Harrow employer: High Five Health Promotion
Westfield Health Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Central London. With a strong emphasis on employee wellbeing, we offer comprehensive benefits including a matched pension scheme, healthcare cash plan, and generous annual leave, all while promoting personal and professional growth through continuous development opportunities. Join us in creating a premium wellness experience where every team member is valued and empowered to make a meaningful impact.
Contact Details:
High Five Health Promotion Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - Multi-Use Games Area in Harrow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Westfield Health Group's values and mission. This way, you can show how you align with their commitment to wellbeing and teamwork during your chat.
✨Tip Number 2
Practice your pitch! Think about how your experience in managing teams and delivering high-energy services can elevate the MUGA experience. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. This can give you a leg up and help you tailor your approach during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you care and keeps you top of mind as they make their decision.
We think you need these skills to ace Operations Lead - Multi-Use Games Area in Harrow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for wellbeing and sports shine through! We want to see how much you care about creating a positive environment for everyone.
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and delivering high-energy services. We’re looking for specific examples that show how you've elevated wellbeing in previous roles.
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you, so share your unique approach to fostering a supportive and engaging atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at High Five Health Promotion
✨Know the Company Inside Out
Before your interview, take some time to research Westfield Health Group and its values. Understand their commitment to holistic health and wellbeing services, and think about how your experience aligns with their mission. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As an Operations Lead, you'll be managing a multi-disciplinary team. Prepare examples of how you've successfully led teams in the past, particularly in high-energy environments like sports or wellness. Highlight your ability to motivate others and create a positive atmosphere, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to manage events or resolve conflicts within a team. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Your Interpersonal Skills
Strong interpersonal skills are key for this role. Be prepared to discuss how you've built relationships with stakeholders in previous positions. Share specific examples of how you've influenced others and created environments that promote wellbeing, as this will resonate well with the interviewers.
