New Vacancy - Operations Manager (Claims) Lloyd's Insurer London / Birmingham / Worthing I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function. This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities & office management. My client is seeking an operational professional with a claims background, handling & operational.
Someone with TPA experience would be very beneficial, as well as supplier management. Key Responsibilities As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance. Your responsibilities will include: Panel Solicitor & Supplier Management You'll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met. This will include:
- Managing strategic supplier relationships and contractual governance.
- Monitoring performance against agreed SLAs, KPIs and contractual obligations.
- Identifying service issues and driving appropriate remediation.
- Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes.
- Producing and presenting management information and performance reporting.
- Acting as the key escalation point for operational issues and supplier concerns.
- Supporting internal and external audits and ensuring findings are addressed within agreed timescales. Data Governance & Privacy You'll also play a key role in supporting data governance and privacy activities across Operations. Responsibilities will include:
- Leading First Line data governance activity within Operations.
- Maintaining data flow maps and supporting data protection assessments.
- Assisting with remediation activity where required.
- Supporting the investigation and resolution of data breaches and data-related incidents.
- Ensuring operational processes remain aligned with relevant data protection and governance requirements. First Notification...
Operations Manager (Claims) in London employer: High Finance
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