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For Companies At a Glance
- Tasks: Lead initiatives to ensure excellent customer outcomes and drive positive change.
- Company: Join a fast-growing, successful insurer based in Essex with a dynamic work culture.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a high-profile role that makes a real impact on customer satisfaction.
- Qualifications: Experience in customer service or management is essential; leadership skills are a plus.
- Other info: This is a newly-created position, offering a unique opportunity to shape the role.
The predicted salary is between 43200 - 72000 £ per year.
A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager. The company operates on a hybrid basis, with an expectation of spending one or two days a week in the office. This is a high-profile, newly-created position within the organization that will involve leading and championing first-line responsibility for ensuring good customer outcomes.
Senior Consumer Duty Manager employer: High Finance (UK) Limited
Contact Detail:
High Finance (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consumer Duty Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices related to consumer duty. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to ensuring good customer outcomes.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who focus on customer outcomes. Engaging in conversations can provide insights into the role and may even lead to referrals within the company.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully improved customer outcomes. Highlighting measurable results will showcase your ability to lead in this new position.
✨Tip Number 4
Research the company’s culture and values, particularly their approach to customer service. Tailoring your conversation to align with their ethos during interviews can significantly increase your chances of landing the job.
We think you need these skills to ace Senior Consumer Duty Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Consumer Duty Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer outcomes and any leadership roles you've held. Use specific examples that demonstrate your ability to champion good customer outcomes.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as analytical thinking, problem-solving, and communication. Provide concrete examples of how you've used these skills in previous positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in the position and how your background makes you a great fit. Be sure to mention your understanding of the company's values and how you align with them.
How to prepare for a job interview at High Finance (UK) Limited
✨Understand Consumer Duty Principles
Make sure you have a solid grasp of the Consumer Duty principles and how they apply to customer outcomes. Be prepared to discuss how you would implement these principles in your role.
✨Showcase Leadership Experience
As this is a high-profile position, highlight your previous leadership roles and how you've successfully championed customer outcomes in those positions. Use specific examples to demonstrate your impact.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to navigate complex customer issues and be ready to share those stories.
✨Emphasise Adaptability to Hybrid Work
Since the company operates on a hybrid basis, express your adaptability to both remote and in-office work. Discuss how you manage your time and maintain productivity in different environments.
