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- Tasks: Lead and ensure compliance for customer outcomes in a dynamic insurance environment.
- Company: Join a fast-growing, successful insurer based in Essex with a hybrid work model.
- Benefits: Enjoy flexible working options and a chance to make a real impact on customer satisfaction.
- Why this job: Be at the forefront of consumer duty, driving positive change and improving customer experiences.
- Qualifications: 5+ years in regulated customer roles; familiarity with Consumer Duty and FCA engagement preferred.
- Other info: This is a newly-created, high-profile position offering significant career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager. The company works on a hybrid basis and it is anticipated you will spend one or two days a week in the office. This is a high-profile, newly-created position within the organisation that will see you lead on, and champion, first line responsibility for ensuring good customer outcomes.
Key Responsibilities:
- Lead First Line responsibility for Consumer Duty and ensure compliance across the business.
- Ensure compliance with the Consumer Duty outcomes and FCA cross cutting rules.
- Production of monthly Customer Outcome monitoring.
- Customer Committee: Ensure all papers are submitted to a high quality and on time; Review and issue minutes; Action tracking; Challenge where appropriate.
- Drive tangible improvements for the customer by developing positive relationships with outsource partners, working with them to ensure good customer outcomes.
- Develop appropriate Board level customer reporting which ensures that Board focuses on consumer outcomes.
- Work with stakeholders on product governance ensuring products and services are apt for target customers and provide value.
- Work with Pricing teams to gather and analyse GIPP (general insurance pricing practices) data and drive changes as necessary.
- Ensuring oversight of key customer communications, identify continuous improvement.
- Identify themes and trends from customer complaints and provide recommendations for improvements in underwriting, pricing and claims.
You will need at least 5 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements. Experience of prior engagement with FCA and PRA would be beneficial, with an excellent understanding of risks faced within a delegated environment.
Senior Consumer Duty Manager employer: High Finance (UK) Limited
Contact Detail:
High Finance (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consumer Duty Manager
✨Tip Number 1
Familiarise yourself with the latest Consumer Duty regulations and FCA guidelines. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience in consumer roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer outcomes in previous roles. Highlighting tangible improvements you've made will showcase your ability to lead and champion consumer duty effectively.
✨Tip Number 4
Research the company’s recent initiatives and customer feedback trends. Being knowledgeable about their current challenges and successes will allow you to tailor your discussions and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Senior Consumer Duty Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Consumer Duty Manager position. Understand the key responsibilities and required experience, especially around compliance and customer outcomes.
Tailor Your CV: Make sure your CV highlights relevant experience in regulated environments, particularly in customer roles. Emphasise any previous work with FCA and PRA, and showcase your understanding of Consumer Duty requirements.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses how your skills and experiences align with the responsibilities outlined in the job description. Use specific examples to demonstrate your ability to drive improvements in customer outcomes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at High Finance (UK) Limited
✨Understand Consumer Duty Requirements
Make sure you have a solid grasp of the Consumer Duty requirements and how they apply to the role. Be prepared to discuss your previous experiences in ensuring compliance and how you've driven customer outcomes in past positions.
✨Showcase Your Leadership Skills
As this is a high-profile position, it's crucial to demonstrate your leadership capabilities. Prepare examples of how you've led teams or projects, particularly in regulated environments, and how you've championed customer outcomes.
✨Prepare for Stakeholder Engagement Scenarios
Think about your experience working with various stakeholders, especially in product governance and pricing. Be ready to discuss how you've developed relationships with partners and how you've influenced decision-making to improve customer outcomes.
✨Highlight Your Analytical Skills
Given the emphasis on data analysis in this role, be prepared to talk about your experience with analysing customer data and trends. Discuss specific instances where your insights led to tangible improvements in customer service or product offerings.
